Andrea G.
All's well that ends well
Our sectional couch was shipped after 5 weeks (in fairness, this happened during the pandemic so two extra weeks isn't that outlandish). All the pieces were correct and in good condition. My biggest frustration was their lack of communication--I didn't get a purchase confirmation from them until I reached out to ask for one, and likewise we didn't get a shipping notification and found out that it had shipped by calling in to check on the order. Due to all the BBB complaints and such, this made us nervous. Once it was in the shipper's hands, however, everything was communicated and proceeded as expected. So overall it's not a "scam" like some people have said, but you might need to be proactive in keeping track of a big order. Making sure that these notifications are sent out would go a long way in improving their image.