ambetterhealth.com is listed under Insurance.
ambetterhealth.com (ambetterhealth.com) has 315 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Steve D.
Call center is in India and they do not have access to any information. Constantly get disconnected and never call you back. How convenient? Received a bill from Quest for $750 for bloodwork where I was directed to go and they now say that they are not responsible. don't waste your time or money with Am Better.
Ben N.
Trash! Customer services are terrible. No one have trainning in HC , And barely English spoken. They said they don't have the manager there.
Antje H.
I've never had worse customer service in my life. Hours on the phone for a simple problem - people have no idea how to help. Do they get ANY training?
Miss F.
They take FOREVER to apply your payment to your account. I had to pay for my prescriptions out of pocket because they wouldn't update my account to show that I paid my premiums! UPDATE: They STILL haven't processed my payment. My husband is a heart patient, and they won't update our account to show that we paid them. I've even given them confirmation numbers to no avail.
Scott
Truly the most evil insurance company in existence. You've been warned.
Mark S.
Ambetter health is the worse I have ever worked with. Poor customer service. Deny everything. Do not get health insurance thru ambetter. You will regret it.
Karen
I have now spent 14 hours and 25 calls trying to get a relatively simple problem resolved with Ambetter. I had no issues with them last year - I thought they were good. But I have a policy/billing issue with them now - WHICH IS ENTIRELY THEIR FAULT - and can't get it resolved. There are too many departments who don't talk to each other - and no way to get a manager assigned - you have to call into the helpline and start over every time. SOOOO FRUSTRATING. Take your business elsewhere - not worth it.
Tim
Ambetter decided not to cover my Coronavirus testing, despite federal law requiring all testing be covered by insurance. When I called to understand why, they asked for all of my details, twice, and then declined to comment on why the tests weren't covered. Avoid these people like the plague. Go anywhere else.
