ambetterhealth.comReviews of ambetterhealth.com

I can't complain at all about what my insurance actually pays for at all, what I am complaining about is the fact that customer service is OVERSEAS!!!!! How on earth can you do this??? I just spent 13 min's on a call while I was at work with 2 different agents, barely able to understand them, who kept reading off their scripts rather than answer the questions I was asking. I finally said forget it and ended the call. We need americans answer our calls and understanding our questions. This is insane that health insurance would hire overseas customer service. Come on Ambetter- do BETTER!!!!!

Terrible customer service!!! They don’t do what they say they are going to do causing multiple phone calls for easy issues. The provider list is not updated. The website will not allow you to do what they request you do on line. Customer service does not speak in a manner in which one can understand them. Customer service never seems to have the answers needed and if you ask to speak to a supervisor they punish you by putting you on hold for extremely long periods of time.

This is the worst insurance I have ever seen in my life! Everyone has said oh it's a great company. My ass it is! They keep lying and denied to pay for my son's meds with a Prior Authorization saying the docs office didn't send everything over when they did! I took the fight to the Florida Office of Insurance Regulation and let them have a field day with them. I iam not the one to play with when it comes to my son and his meds at all! You get one person telling you this and another person telling you that. Man screw this.....I am going back to Florida Blue for next year!

This is the worst insurance company I have ever dealt with in my 65 years of life. Poor Customer Service, long wait times, difficulty getting problems resolved, and representatives who are unhelpful or lack the authority to address issues. Supervisors who hang up on you and people at the administration office who just don't give a darn about you. Chyenne Gilson left me unattended while she supposedly was trying to help me for over 6 weeks in some of the worst pain I've ever dealt with in my entire life. Now tell me that's not cruel and unusual punishment. Apparently, they have a lot of complaints filed on them at the Better Business Bureau of which mine will be next. They think because I'm a 60 year old woman I'm just going to sit back and be quiet and not do anything this is the worst insurance company ever my advice to you is stay clear of them.

This is honestly the worst insurance I've had in all my years. It's embarrassing, honestly. The customer service is dismal. It is impossible to get any real help on the line. They only have overseas call center employees who read from a script. I have tried to simply update my address several times. Even this task has proven impossible.

Surprised I cant give zero star’s . My neck is in really and shape . My dr sent me for an MRI that Ambetter denied and ordered physical therapy . Well , it made it 100 times worse . Seems like this is a pattern for them.

0 stars SCAM INSURANCE Bullshit, rude customer service representatives, joke insurance , rude and unhelpful doesn't cover ANYTHING. Very insensitive & disrespectful people too such a SCAM

This insurance is an absolute joke. My bf has a scheduled surgery in two weeks and without any notice they are demanding $8,450 or else his surgery gets cancelled. What kind of joke is this? What’s the point of even having health insurance? To expect anyone to just come up with that money, especially on such short notice, is not only inconsiderate but unethical. Penalizing people for needing care and being greedy is so sad. Will NEVER use Ambetter and he won’t be using this pathetic insurance anymore.