amberjack.shopReviews of amberjack.shop

Each time I purchase a shoe there has been something wrong. I guess it's my fault for continuing to go back. The first experience they shipped the incorrect color. The second experience was the weight and quality of the shoe was different than the original. The third time I purchases the honey-colored shoe for almost $300.00 and wore shoe maybe 1 or 2 times a month due to the color and the entire shoe busted on the sides. Amberjack would not refund me since it was a few months over 2-year warranty. Never again will I purchase from this company

I had a very disappointing experience with Amberjack. I ordered two pairs of Regent shoes (Obsidian and Chestnut). To their credit, shipping was prompt—but that’s where the positives end. The Chestnut pair arrived clearly previously worn, with scuffed soles and noticeable creasing in the leather on the toe box. The Obsidian pair wasn’t any better—it arrived damaged, with a chunk of the sole missing near the heel. I contacted customer service the same day via text and email. Before they would take any action, I was asked to provide photos, which I did promptly. After reviewing, they gave me two options: 1. Keep the defective shoes and receive $90 off a future purchase, or 2. Return both pairs for an exchange. I chose the exchange option, with the understanding that replacements would ship out quickly once the returns were in process. I made it clear I needed these shoes for upcoming business travel (about two weeks away). I dropped the shoes off at Kohl’s the very next day. Three days later, I still hadn’t received any shipping confirmation, so I followed up—only to be told that replacement pairs would now take 3–6 weeks to ship. Their “solution”? Offering free expedited shipping… once the shoes are finally ready in 3–6 weeks. That does nothing to address the situation. At no point did they offer any meaningful compensation for the inconvenience, nor did they take ownership of the poor quality control. I would strongly recommend looking elsewhere. This was a frustrating and disappointing experience from start to finish.

I ordered a pair of shoes for my husband on December 21. It is January 14, and I still don't have the shoes. I can't get a response from customer service. I just called the customer service phone number and nobody answers.

Incredibly poor service. Shoes were shipped to me in the UK that had stains on them. I reached out to show this to them and ask for a replacement. I was advised that I would need to cover the cost of return to return these faulty goods. They would then assess if a refund was necessary. Having already paid for shipping to receive them I thought this unacceptable. To make matters worse their “chat” function which is used to communicate such things is terrible. You will get a response a day. It took me over a week to get to the point where they stopped replying after saying they could not do anything without me paying her the faulty shoes back to them. Would recommend avoiding as the quality control is clearly poor and the customer service is non existent.