AmazonFreshReviews of amazonfresh.com

They cancelled my order with no reason 1hr before the delivery window and told me 3-5 days on the refund. So now I have no food or money until they refund me and I go to the store and buy my groceries.

@amazon @AmazonFresh DO NOT order from them! They are thieves and will mis-deliver your order and then tell you to get a police report before refunding! #grocery #scams @JeffBezos Unbelievable!! How is their incompetence my loss?!

Absolutely the worst. We didn't learn our lesson in that they sucked the previous time we ordered from them a few years ago. Tried again, and it was even worst. Driver arrived with 4 bags of frozen meals, one had so many means stacked inside that it burst the bag open. When the driver arrived they fell out all over my hallway. It wasn't his fault, it was whoever the irresponsible worker was who packed this. Aside from that, TWO items were missing, and I had to go through a ton of loops just to get a refund. Amazon makes it impossible to talk to customer service unless you're willing to dive layer after layer of links which was intentionally designed to keep you away from any human contact. Most people will never get to customer service. Luckily, I'm perseverant and tech savvy. NEVER FREAKING AGAIN!

Used to be good. In the last month I’ve had 2 orders get delayed and then cancelled. That means I either have to order again and get charged twice while waiting for a refund, or I have to wait 2-10 days for the order to be refunded. Right now I’m out $200. So if I try to place the order again I’ll be out $400, hoping the second time actually works. It has become too much trouble, and too much of a gamble.

Driver was Very rude Customer service is incompetent.

Consistenly late and unreliable.

Ordered food for my family mainly my kids on a set budget and was told my delivery would be same day later in the day got an email stating it was delayed and I would get another emails before 530 pm that never came and no updates I call customer service and they tell me they can't cancel my order and refund me the money back which is everything I had for food so now going on a full day I have had to now borrow money to order fast food for my kids to eat and still nothing but imsir you have to wait for your order then you when they show up you can refuse it well why the f would I refuse it at that point my kids need the food if shit is delayed and you can't make it within 24hrs refund people their money you don't know what struggles people are going through

I am Amazon Prime member and I have been purchasing Burt Bee's hand cream multiple times from Amazon.com. Yesterday I tried to order it the same way as always, but the system forces you to order it through something they call "Amazon fresh". They add five dollars for tip (!) as well as demand me to pay 10 bucks per month just for ordering one Burt Bee's hand cream (cost is under 9 $). Just ordered it straight from Burt Bee's company MUCH cheaper and I do not have to pay anything monthly. Is this real? Can I order anything from Amazon without tip and 10 $ monthly charge (add to my Prime membership)?