AmazonFreshReviews of amazonfresh.com

I am writing today because we have had many food deliveries and there is always a damaged item, such as, a broken egg or crushed loaf of bread. We can understand those small issues and we are thankful for whole process and convenience. So, we never make a complaint. This day was different because at 7:26 pm, we received notification that our groceries were delivered and left with our doorman. I immediately proceeded to the lobby and nothing had been delivered. This has happened often but it’s basically a timing issue and within 5-10 minutes the delivery man walks into our lobby. This time, I waited 40 minutes and no delivery arrived. We called an Amazon helpline and felt uncomfortable because the reception insisted that the delivery was made to the doorman. She asked us for a picture of the delivery but none was sent. There has been a decline in packaging, time of deliveries and no delivery. If this poor customer service becomes the standard of deliveries. We will be changing our food shopping options.

Ive been a subscriber to the grocery service for a while now. It has gone completely down hill recently. 3 out of 5 deliveries, the delivery driver does not follow instructions and says its undeliverable... when I leave clear instructions. Often what I order is out of stock which happens but it happens very frequently. Unfortunately their customer service is abysmal. I am currently in a customer service chat for an order where they not only did not deliver, when I called they reordered my delivery for 9 hours later... with 2 items that were originally in my order and a 2 dollar increase in one of the items... My chat experience was 4 different people who kept randomly leaving chat and sending a new person in. Zero offers of fixing the price increase, no offers to call the illiterate delivery person and fix it, no reasonable offers at all. Keep in mind I pay a subscription fee for this service and tip the drivers... I think at this point Amazon Fresh is a frustrating experience that isnt worth a subscription to.

I have been using Fresh delivery for about 2 years. It was fine until the last 2 orders. I check the box that says either do not substitute or replace with xyz. these last 2 orders they replaced items with things I specifically said do not substitute. Instead of leaving it off of my order they tried to replace it with something. An example I wanted powdered hazelnut creamer they sub with french vanilla liquid cups even though I said no sub. Also a major issue chat with customer svc transferred 6 times and I gave up. There is also an issue with the repeat items feature I can not remove an item from repeat. I gave up and will never go back. I will go to Walmart Winn Dixie Publix Target

They don't even deserve one star! Out of 6 orders for groceries, 3 of them had cancelled items and one had broken eggs. What makes it even worse is they tell you they'll deliver later, but never do. They end up cancelling it altogether after you've waited 8 hours, leaving the customer without their needed items. Tonight they said they'd deliver overnight between 4am and 8am. They seriously suck! I just returned the items to cancel cause I already knew if I did actually get them they'd be ruined overnight. Did I mention they suck?

J’ai commandé une carte graphique ASUS 5070 sur Amazon. Normalement, le livreur aurait dû me demander un QR code, le code et ma signature, mais il l’a simplement déposée dans ma boîte aux lettres. En rentrant chez moi, j’ai découvert que le colis était vide. Malgré ma plainte, Amazon refuse de me rembourser. Je vous déconseille fortement de commander chez eux. Je vais désormais commander chez CDiscount, où la livraison est fiable et sans problème. Amazon m’a informé que le remboursement serait effectué d’ici le 28 novembre 2025. Si je ne l’ai pas reçu d’ici là, je contacterai mon assurance protection juridique pour ouvrir un dossier, car une mise en demeure sera inutile.

Amazon Fresh delivery service has gone downhill. The past orders there were constant substitution options to my order or they we out of stock. Today I had a delivery order time from 8pm-10pm. Just received a message that they will have to reschedule my delivery to Friday. This is unacceptable and very I'm disappointed, because my time was wasted. I have cancelled the whole order.

90 percent of my orders get cancelled. So it's a crap shoot when you order from Amazon fresh.

Terrible store! They just can't be/do all the things they want. I made a special trip to an Amazon Fresh store - after checking the Fresh section of the Amazon app to make sure an item I wanted (that was out of stock last week);was in stock this week. According to "corporate" it was in stock but it was NOT on the shelves. The store employees didn't care. A clerk and a manager both just shrugged and said "that happens". It SHOULD NOT happen at a company that is supposedly designed around delivering/providing products! This has happened to me now THREE times. THEN - you can't really get up and down the aisles because of all the people fulfilling pick up and delivery orders. There is a sign out front that says "your go to grocery store" -- NOPE! Not until they decide what they really want to be - is it a brick and mortar store where I can find the products I want and shop without hassle - or are you a delivery company. Oh - and - the manager had the audacity to say that they don't carry everything in the store that Amazon has online - does that idiot not know how the app works??? I specifically clicked into Amazon Fresh!!! So - stupid, arrogant employees who don't care - and stupid arrogant "corporate" just hoping to win a numbers game.