AmazonFreshReviews of amazonfresh.com

Having ordered regularly and happily from Amazon Fresh, I was quite taking back by my most recent delivery. Almost everything went wrong with this order, from ripped celery stalks in no produce bag, leaking soy milk, 5 pounds of potatoes placed on top of Roma tomatoes, the wrong kind of melon received, bags packed so heavy they broke open and dumped on the front porch, and a missing item. This is not the kind of service one looks forward to receiving.

Poor poor customer service. Can't arrange a delivery slot, can't request a redelivery, and can't contact customer services. Almost like they are writing the handbook on how not to do online business!

Repeatedly every order is late, it is pathetic. Provide a window it misses it sometimes next day. Beyond pathetic now AI CS it’s useless trying to get to a real person with any authority. Tell you it will be refunded but it never happens.

I've had numerous issues. No delivery showing up. No calls. I am disabled and I need help. Instacart is better. Will NEVER use this service again! DO NOT USE IF YOU ARE DISABLED AND NEED HELP!

Claiming when being delivered that they are out of some items even though their website states they are in stock. The driver, who was late, called me on the security panel but refused to speak and identify himself. He did this twice. Somebody obviously let him in. He comes down the hall with some man screaming at him through his iPhone. He doesn't speak to me. I ask him about the items that you claim are out of stock. He looks at me with a look of disdain as the man is still screaming at him through the iPhone and tells me "you have to go on the app because I am only the driver!", and he quickly leaves with the man still screaming nonstop at him through the iPhone. I pay way too much for what you are willing to take off your shelves for my order until your staff get too tired and decide they don't want to finish getting my order ready and just claim they are out of the product! I am also paying for a driver who is pleasant and doesn't bring his problems out onto the field with him. I am not asking for your staff, whether they be the delivery person or your warehouse staff who want the paycheck but not do the work to kiss my gluteus Maximus. All I am asking for is groceries with basic civility, honesty, ethics, and respect. Can you imagine if I treated your staff this way? You wouldn't like it, and I would NEVER consider treating ANY OF YOU like garbage and an easy paycheck like you do to me! Furthermore, this is not the first time you claim you don't have the product when you do have the product. Amazon Fresh, you have a double standard. It is NOT ok! I certainly hope Jeff Bezos never treated or treats his elderly parents the way his staff treat his elderly, disabled, sick, and terminally ill customers! SHAME ON YOU!!!!!

If I could give a negative star I would. I was shopping at Amazon Fresh in Oceanside NY and frankly no one at that store knows where anything is. On top of that, I can never buy the same products week after week. I really think that this store is a laundering of money store. Horrible service and the people working there are just plain stupid.

Brand new store and elevators not been working for days. No escalator. No help available. No fresh fish. Mushrooms were THREE times the price at whole foods. Not impressed. Won’t be back.

Amazon fresh deserve a law suit….they are hiring people during a investigation they have the individuals that’s under investigation training the new comers during the time of investigation these staff that’s under investigation is training the new comers the wrong way teaching them things that are not good but not telling them it’s not allowed this is setting the new comers up for failure the outcome was the new comers were trained wrong given wrong information and now suffered paying out of pocket unexpectedly being suspended the terminated there were three severe punishment for new comers to be set up for failure amazon deserve a wrongful termination lawsuit because why gave individuals that’s being investigated allowed to train others this is absurd it lacks proper training, it’s absurd and ridiculous that ppl that’s not aware being trained wrong is. ring held accountable there was not even a intervention to inform new comers there’s a investigation or to avoid this completely and not gave ppl under investigation training amazon look out for a law suit