AmazonFreshReviews of amazonfresh.com

Pros: Convenient Pricing is decent Good options Good pre-made salads and sandwiches Cons: Delivery always late No way to contact customer support for fresh deliveries No texting option for driver; only a transferred phone call Refrigerated items remain in "the danger zone" for too long during transport Perishable items always one day out from use by date

There job is to be delivering your food not making stops at the ice cream palor, liquor shops, eateries, or anything else. They have 2 hours to deliver, please stop waiting to the very last minute to deliver the items.

Apparently Amazon Fresh has you pick out delivery times then completely disregards them and delivers at their convenience. This is NOT an isolated incident, it keeps happening. Today I placed an order for delivery at 11 am and they delivered at 7:20 am. When I called and complained, the first representative left me on hold. The second said, “well they are just trying to get you your item as soon as possible,”. I told her it is not an “item” it is perishable groceries! What if I wasn’t home? She apologized and said they would make a note on my account, yeah, that is helpful! I am disabled and have to make sure that I have someone there to help me bring in the groceries and put them away. I cannot have a company that brings my groceries on a whim. I need predictable schedules, this is not helpful.

I had experienced pretty good service from Amazon Fresh until today. The order came short of 4 needed items, with some random "substitutions" thrown in. I always specify ' no substitutions'. When I contacted Amazon, initially the only solution was refund, which they claim can take 3-5 days! They, however manage to take your money immediately. It took a minute to get a human to help after going to a different page and jumping through the AI hoops. Even after all that, they were apologetic, but unable to rectify the situation. So basically an exercise in wasting time.

Ad said prices were up to 50% lower, but instead, everything I looked at was higher than the grocery stores I normally shop at. Never going back. Saw several other customers walking out, without making a purchase!

Dejé de comprar en esta tienda debido a que nunca cumplen los plazos de entrega la cual era la principal ventaja frente a otros supermercados. Haces planes en función a la franja de entrega que has elegido y normalmente los entregan con más de un ahora de retraso con el trastorno que supone. En ocasiones hasta los cancelan argumentado algo normalmente falso (en vez de reconocer que no les ha dado tiempo a entregar). En el último pedido que hice, era verano y los productos habían roto la cadena de frío. En definitiva. Una pena. Un servicio que empezó muy bien y a día de hoy no se puede usar.

It was great for the first 6 months (Denver metro) . Then I received a delivery 3 hours late. A few items were sketchy to eat so I tossed them. Then , today, got a text it was going to be 2 hours late. I work where I live so whatever. They canceled the order, and I canceled the service. Maybe the driver got deported. Who knows??

Basically nothing fresh with Amazonfresh