AmazonFreshReviews of amazonfresh.com

Very bad experience with Amazon fresh. I gave my order for only 6 grocery items yesterday and paid online. The timings of delivery is 8-10 AM up to now still waiting for the items to be delivered. No customer service available to assist and when I called the delivery boy he says my ordered items got damaged and got spilled with oil so he's returning it to the shop and we have to reorder it. This is ridiculous! Not my problem or fault it got damaged! It's the delivery executives and th shops fault if they packed them properly this issues could have been avoided! I haven't even got my order and while checking on it to be delivered it says delayed and found out from the delivery guy it's damaged! And on top of that we have to reorder it! What a very bad experience! I needed the items immediately for cooking. Waited for 2 hours then found out they can't deliver it! We could have gone to the shop nearby our place and got all the items without any troubles. Now even to reorder nobody's there to assist. No customer support team available! This is very bad. Amazon is becoming very unreliable and unsatisfactory in dealing with orders and deliveries !l! Please do not order from Amazon. So many parcels were missing. Their delivery boys were very lazy to deliver it on your doorstep so much so the items ordered were missing! Now this groceries were so delayed and causing too much inconvenience! This does not happen in Blinkit, Zepto, Swiggy Instamart or Big Basket. What a ridiculous experience. Can't even talk to the customer support team to complain about this issues. It's really disappointing!!

I older food on may 4,2026 I send $126.61 I have not received some of my items and a few items was damaged my next door neighbor have a camera I seen the Amazon worker kicking my bag while he was carrying the water. And if I could post a video, I would have post a video of it linked to this comment.He also had a female with him helping him. I called customer service and told her that I didn’t receive some items and some of my items was damaged. Then she gonna tell me she had proof that my items was in the bag and it did get delivered to my door. It didn’t make sense to me because if the bag is supposed to be closed, how can you tell was the items was in the bag when it left Amazon to my door. I also told her about the camera that my next-door neighbor has and it shows your worker -Amazon kicking my bag on the floor. She told me she gonna investigate it. She said She’s gonna contact the person that packed the bags and she’s gonna contact the person that delivered the bag and it’s gonna take 5 to 7 business days for her to reach back out to me. I sent her pictures of the damage items no refund. I so happen to look today in my email. insane from Amazon fresh share my feedback and it takes about 7 to 10 minutes and I will not be contacted about my feedback so the link does not lead to their website. terminate accounts, and terminate the use of Amazon I did not respond back to me. I’ve seen this and I’m posting it up there they knew I was gonna leave a nasty review. They didn’t want that to be on website i’m telling everybody stop ordering off of Amazon and Amazon fresh that’s a easy way to get your money when people put the wrong shit in your bag or do not give you your shit and then think that somebody scamming their ass I ain’t got a scam nobody

I ordered a small amount of groceries today..I needed cat litter,cat treats and bananas. I checked off what I needed,and ordered 5 bananas. When I received the order,I got 5 BUNCHES OF BANANAS,not 5 single ones..Lucky for me, I reached a wonderful customer service rep, that issued a refund. The food here is STALE,OLD,AND extremely badly packaged. NEVER AGAIN WILL I order from AMAZON Fresh!

I honestly cannot describe how much you should avoid this service at all costs. I made a large order of around 130dollars, of which I didn't receive about 80% of the products. Instead they sent me bags of potatoes which is odd because I hadn't ordered any bags of vegetables. What frozen items I did actually receive were completely defrosted when I acquired them and had to go immediately in the bin. Including ice cream that was actually liquid. When I requested a refund they have denied my refund and have restricted my account and left with no way to contact them. This is has resulted in in me paying around 130 dollars for some toilet paper and several bags of potatoes. This is out right theft

Compra en Supermercado DÍA online a través de Amazon: Por favor, no compréis jamás online en Amazon comida de supermercado de DÍA. Han tenido la vergüenza de ponerme dos bolsas de zanahorias negras, podridas y echando líquido. ¿No habría sido más fácil sustituirlas o decirnos simplemente que no hay? Me parece insultante que se atrevan a hacer algo así . ¿Y si hubiera sido algo más y no me hubiese dado cuenta? Es completamente inadmisible que vendan productos así . Me da igual en precio de las zanahorias , es el hecho en sí . Es ser capaces de poner un producto a la venta en malas condiciones de consumo. Quiero hacerlo público para difundir y animar a reclamar este tipo de injusticias . Buen día a todos.

Well I ordered my very first Amazon fresh order today. I was so excited to get the items I ordered. The prices seemed really great, but then my order came. My lettuce had a frozen water bottle sitting on it which ruined half the salad bag. But worse than that is that out of 12 items, only 6 actually were delivered. Amazon refunded the missing items not the salad bag. Plus I had to go to the store to buy the missing items. Not too happy with the service. Too bad!

I am very disappointed with my experience with Amazon Fresh. My order was not delivered at the scheduled time, which caused a lot of inconvenience. What is even more frustrating is that the delivery was not completed even on the same day. I contacted customer care and informed them about the issue, but there was no proper resolution or follow-up. Despite raising the concern, the order was still not delivered as promised. This kind of service is unacceptable, especially when customers rely on timely delivery for essential items. I hope Amazon Fresh takes this feedback seriously and improves its delivery reliability and customer support.

Amazon Grocery simply sucks. Use Kroger or just go to the store yourself because that the ONLY way you will get what you want. The Ai coustomer service is an absolute joke.