AmazonFreshReviews of amazonfresh.com

Every single time I order from Amazon Fresh, I receive rotten produce. Yesterday, 10/11/2021 - Ordered 1 head of Romaine Lettuce, Baby Bella Mushrooms and two oranges. All three items were rotten. Nothing could be salvaged. The amazon employee that picked out these items should be fired; the quality control manager at the fulfillment center that allowed for these items to be on a shelf to then be passed on to consumers needs to be fired. There's no one you can complain to at Amazon - they couldn't give a rats a...

Terrible and unreliable. I've placed at least 4 orders over the last few months and there have been issues with 3/4 of those orders. One was canceled without explanation, others had missing items and there was one that was almost 2 hours late. The Fresh app sucks and the website isn't the easiest to maneuver as a user. There are often issues trying to get time slots due to high traffic and customer service is useless- all they'll do is issue a refund. There is a link for you to call the driver but good luck! More than once the driver didn't even pick up my call. So many issues and none of this is consumer friendly- I'll go back to other grocery delivery systems that are grounded in customer service and consistency.

I ordered 37 items on Amazon Fresh, and all they're sending are tomatoes?!? Spoke with customer service and they told me to wait 48 hours and I can "Cancel the order." As far as they're concerned, the darn tomatoes will be delivered today. Just TOMATOES! Amazon Fresh, REALLY?

I was first supposed to receive an order between 7pm and 9pm. At 9:15pm the app just showed "delayed" with no detail. When you talk about fresh food like meat, fish you can't leave people like that, they are pending to put the food in the fridge. I called the customer service, the guy had no detail and couldn't get any so his best solution was that I wait and see one more 1hr without guarantee. I had sleep early so I couldn't be waiting until 10pm then maybe 11pm... With no information. The guy became aggressive, basically telling that he didn't understand my problem and making me feel like a dumb. Then on the chat they told me "it will be delivered before midnight". No way so I asked to cancel it. They didn't want to cancel it saying it was too late. Surprising from Amazon... So eventually I could reschedule to following day after 1hr lost on call chats etc. Then they told some articles were not available, then more article not available... The order never arrived, I received an email saying it was delivered the app showing it wasn't, I mean SUCH A MESS!!! After this lost time and energy I had no food and had to take the car to the regular grocery store.

I got a bunch of wilted and bruised produce from them. These are items no one would ever buy for themselves, but since they're just shopping for other people, they don't care.

Do not even attempt to use this service from Amazon. Terrible customer service, terrible order history/tracking, terrible communication. A complete waste of time and energy. Long-time Amazon user and Primer user...I can't even believe Amazon is allowing this service to continue.

The delivery driver did not deliver my beer and his excuse was it’s for religious reasons ? I’m confused as to why this service is offered, how is it possible to refuse to deliver alcahol on religious grounds ? Surely this is part of the working contract

I have ordered from Amazon Fresh before, but their service has gotten gradually worse over time. My most recent order with them was this past week. Among multiple bags of frozen and refrigerated items, only one bag had a cold pack. Amazon charged me for several items that were missing, the popsicles were melted, one carton of eggs had a broken egg that leaked all over everything, and the salmon had clearly spoiled, even upon visual inspection. The salmon's "use or freeze by" date was over two weeks ago. The raw turkey meat was warm. Amazon refunded the items, but that doesn't really make up for the added hassle or wasted time. I can only assume their employees willfully packaged the items this way, since there is no way the people packaging the groceries didn't notice all these issues. I don't even blame the employees, since I keep hearing that Amazon treats their employees horribly. Amazon really needs to get on the ball with quality control and giving their employees adequate support to do their jobs properly.