AmazonFreshReviews of amazonfresh.com

I ordered for the first time I got robbed. Amazon didn’t return my money back. Sucks because I was really sick with no job.

There is NO temperature control - I had ice cream delivered in a paper bag with a very small ice pack! The ice cream was not edible as liquid and when i reported this to amazon I was treated like I was committing fraud! The service was very poor and the key point amazon refused to take on board was delivering frozen or chilled goods in a paper bag without and temperature control is dangerous. I wouldn't leave shopping in my car for 2-3 hours+

Habe schon des öfteren bei AmazonFresh bestellt. Heute, für eine Lieferung für morgen. Da steht im Zeitfenster: Gratis! Beim Bestellvorgang zur Kasse, plötzlich Liefergebühr 1,99 €! Im Chat wird mir erklärt ich hätte den Mindestbestellwert von 20 € nicht erreicht. Sind aber 21,37 €. Dann plötzlich: Kostenlose Lieferung erst ab 80 €, obwohl mir angezeigt wird es fehlen nur um die 37 €. Warum mir eine Gratislieferung angezeigt wird, ist dem lieben MA von Amazon nicht vermittelbar. Möchte anmerken, dass ich unabhängig von der Liefergebühr, die ich in der Vergangenheit zahlen musste, immer eine Trinkgeld gegeben wird. Viele von den Jungs scheinen überrascht zu sein, wenn sie ein Trinkgeld erhalten.

My problem was always that they refused to carry the order up the stairs. They'd leave it on the ground floor of the apmt building, and I'd have to make a bunch of trips because I'm weak with health problems and can't carry much at a time. (This is the only reason I even get groceries delivered). I called each time this happened. They'd apologize and promise it wouldn't happen again. I'd wait a few months, hoping it improved. Then same thing would happen. So I decided to only order if I had someone to help me carry the items up. Recently ordered again, and again they left items on ground floor. AND the items were delivered in wet paper bags, from all the items being DEFROSTED and soaking wet from that. The bags were soggy and hard to carry without the paper ripping from that. Then I had to throw away the entire order of anything perishable. While they did refund me, the physical effort of carrying the wet defrosted dripping groceries up the stairs, AND then back down to the trash dumpster, was a huge amount of effort for nothing. Plus the fact that they deliver spoiled things, which means I will never trust them again for perishables. Just why would anyone order from them ever again? I firmly decided even if I was starving and they were the last delivery grocery company on the planet, NO. Never again. Also, what if there weren't a lot of frozen items in the oder? I might not have realized everything was allowed to spoil, if it wasn't dripping and they were things like just dairy, fresh juices, or other foods that maybe didn't reek yet, but had still gone bad? Not worth the risk. A grocery delivery company needs to do 2 things. 1) deliver. 2) not sicken people with spoiled food. Is it that hard? Clearly it is for them. They failed both.

I have been to an Amazon Fresh shop today for the first time ever! Primarily, just to check our what kind of grocery items they would have in. As I didn't have the Amazon Fresh App downloaded on my cell phone yet, I was told I could even enter the shop while using my credit card instead! Eventually I found 5 items I wanted to buy. When I approached the exit to pay for the items I was told these 5 items have already been charged to my credit card!? That there are cameras inside the shop screening and supervising every step and movement I did inside the shop! Well, what an unpleasant surprise indeed! Welcome to Amazon surveillance state!!! Neither, I have been told, could I cancel the transactions anymore!?! Then I asked for a receipt, but I was told the shop couldn't provide it!!! Instead I should wait a few days before checking my credit card account!!! Should there be a problem I should call up customer service!!! This is an concept I certainly don't like and way of doing business I haven't been informed about before entering the shop! I would rather receive a receipt immediately so I can check if I have been charged correctly! Especially, as I have been also told that they would charge me an extra amount of roughly a dollar for each bought item since I entered the shop on a Sunday!? Well, let's see how this rather unpleasant experience eventually turns out!? But, to put it mildly, so far I am really not convinced whether this shopping concept will work out for me in future!?!

Amazon Fresh stopped delivering groceries with ice packs or frozen bottles or cooler bags. All frozen foods are bagged in regular brown paper bags with no insulation, treated the same as room temperature items. The delivery drivers do not have coolers in their cars, so it is not temperature controlled. It can take many hours until it finally arrives. Everytime i open the bags, i notice that all the frozen stuff is melted, thawed, spoiled. If i try to freeze it immediately, it doesnt help, the food is already bad. Sometimes i try it anyway and i get very sick from all of the food. Its not like one specific item that has an issue, its ALL the cold food items that are not properly handled and end up causing food poisoning. So i have to throw away a bunch of food which is such a shame to waste. And then get no refund from Amazon support because theyre all a bunch of robots... someone really needs to stop Amazon because they are getting a lot of people sick and not taking any responsibility for it.

Where to begin on a now weeks long saga to get two safe floorjacks. I ordered 2 floorjacks in the beginning of April. They're made to support tons of weight but were separate pieces. Meaning if you could somehow even get it to stay up, tons of weight WILL SUDDENLY slip. I order two more different floorjacks after the refund is processed. It was "out for delivery" Saturday but arrived Tuesday. It being a rather large item, I immediately knew before opening that it was either the wrong item or only jack. It was only 1 jack. The package weight was 35lbs which is the weight of 1 jack meaning only 1 was even sent out. I immediately call Amazon and was told a replacement was being sent. Two days pass and I think it's odd I haven't received an order confirmation or anything so I call to check the status. I find out I was basically lied to and no replacement order was sent. I ask to speak to a supervisor at which point I'm attempted to be talked out of it. After a few minutes, I'm put on hold for another few minutes and finally get a supervisor. I could barely hear her as it sounded like a bunch of people talking in the background. Not customer service talking but like family or friends just having a very loud conversation. I'm told again a replacement is being sent. I didn't expect more but nothing besides an apology was offered for being lied too and waiting weeks for 2 simple items. This was most definitely my very last amazon order of my entire life. If the only place to get oxygen became amazon, I would happily start writing my will

I spent several hours over a few weeks to make my Amazon Fresh online delivery order, as they kept being out of everything and I have poor internet. I haven't shopped in many months due to finances. I finally ordered yesterday and and they were all booked up for delivery till the next day. So I booked for next day 10am-12pm. Then nothing but problem on delivery day from they can't find my order, to it's late, to cancelling my order due to they're technical issues internally they said. And I'd have to start all over. They put a hold on my CC for 5 business days and so I CANT EAT AND IM THIN. They told me I could start over. Oh bTW, I've been Prime Member for years. I can't afford food with my CC tied up for 5 business days. I'm probably going to cancel my Prime Member. AND THE FIRST CS DUDE ONLY OFFERED ME 5$ CREDIT!!!?!?!!!!!. THEN MAYBE THEY GAVE ME $20CR, DONT KNOW. IM GOING TO FILE FTC, DEPT OF CONSUMER AFFAIRS AND IF A LAWYER CAN HELP ME I WILL. NO WONDER THEY'RE SALES ARE SO DOWN. I ALWAYS WIN. Even if I'm not as pretty anymore, don't let it stop me, that I'm not young anymore. Can't wait. I love revenge so so much.