AmazonFreshReviews of amazonfresh.com

So I've been using fresh several times a month since the pandemic began. I spend on average 300-400 per month. However, with clear delivery instructions, these drivers can't be fussed to actually read said instructions. They have continually left my order outside of the building. I call every time, and I'm told the same thing every time. That they will report this, blase blah...and next time it will be better. I feel like I'm being gaslit by a mean ex boyfriend. Never again. Don't do it!

I've been am amazon prime customer for over 2 decades and always shop at Amazon Fresh as well as Whole Foods. This week I am extremely ticked off with a sale item not being available. Amazon is running a sale for lobster tail for $3.99 and I went in on Wednesday (first day of sale in the evening) and it was sold out. My friend went in on Friday around 3pm and still no lobster available and was told to return on Saturday for it. Today being Saturday, I went in with my husband at 11am and still no lobster available. I called Amazon Fresh customer services and I was told to return in 2 weeks to get it at regular price. I found it so wrong to advertise something when you can't even fulfill it on the first day of sale. THIS IS DECEIVEFUL BUSINESS PRACTICE!!!! Shop elsewhere and stay happy. AMAZON SUCKS and YOUR CUSTOMER SERVICES IS NOT DESERVING EVEN A ONE STAR REVIEW IF GIVEN A CHOICE!

This is the third time my order was cancelled without my consent. They keep on using the same excuse: “technical problems”. Customer service didn’t even attempt to offer a new delivery schedule. I guess this is how “Amazon fresh” treats their prime members. I don’t recommend “amazon fresh” to anyone.

I scheduled for a delivery from 5pm -7pm time window. Received NO text notifications of status changes, regarding my order and had to continue to check the website. The order stayed in “packed and ready” status until 7:15pm. By this time, I had already called customer service TWICE to complain, and was speaking to a manager. I’ve had this issue once before, where I had a 9pm-11pm window, and my items weren’t delivered until 12:30am!! I purposely ordered as early as I could to avoid that situation. Manager informed me to give it 2hrs past the delivery window (now making it a 4hrs delivery time???? Smh), then to cancel if no delivery. Shortly after hanging up the phone, the status changed to the delivery being in progress. I called customer service, again, as I had to look at the status via website and the messages weren’t being sent to my phone. I asked the rep how many stops the person had, and I was told 4, and that he should get to me by 9pm. I was still angry, as it had ruined my family’s dinner plans for this evening, because I had planned to cook what I ordered. So, I checked again after 30mins…there were 6….SIX STOPS to make before mine, a far cry from what I was quoted, plus I was angry that I was going to be the last stop. Finally, I see there is 1 one stop left to go, before mine. It’s now 930pm. I look and I FINALLY received a text message to say that my order was CANCELED, and undeliverable!! I am beyond livid!! Amazon couldn’t care less about their services or guarantees, and make up rules on the fly to cover up for poor customer service. I asked the manager where the info was listed, on the website, about giving an additional 2hours past the delivery window, and she said it wasn’t provided anywhere. I would have to call customer service for that information. Yeah right! I called back, AGAIN, and the “best” they could do was offer me some time tomorrow later afternoon for a delivery that I needed tonight. Sorry and Inconsiderate bunch! Never again!

ORDER # 407-0793318-6160340 Im a Prime Customer. Ill place one amazon fresh order on 31st Dec. Actual delivery Time slot is 6AM to 10AM on Jan 1st. Now date 02/01/2023. Till order Not received. Proud you self guys , you are make me fool of New year.. Great Work Guys keep it Up. I have your customer care executive Conversation call Recordings. Definitely ill share the recordings to social media.

The worst!!!! Their taking app never works. Half the items are missing or damaged and when you file a refund they mess that up too. I requested refund back in my credit card instead they gave me a gift card on my account that I could use bc they never gave me access code!!!!!!!! Now on the phone for an hour with their horrible customer service trying to resolve. Last time I ever get anything from Amazon.

Products thrown on the ground outside in the rain. Multiple products damaged and unusable because packaging was busted open due to poor care of items

I have low mobility and therefore shop for groceries online to be delivered to my doorstep. It is also noted on my Amazon Fresh profile that I am unable to walk and carry items. This is the second time in a month that the delivery person parks far away from the building and then calls my mobile informing me that he’ll be unable to deliver to my door and that I should come outside to collect the items from his car. He blatantly refused to bring the items to the flat, knowing that I have mobility issues, and now the order says delivered and I have no groceries. Do not use this service, it is terrible and they have no concern for people with disabilities.