AmazonFreshReviews of amazonfresh.com

So I just started shopping with Amazon fresh . I thought It was really cheap and convenient for groceries . Both times I had a damaged package or missing items. Today I was missing an entire package out of 3 packages and they had the nerve to mark it delivered. Then I had to request refunds for the missing items. There's no way to contact the driver before it's delivered to make sure everything is there . Oh and I forgot to mention that they gave me an item I didn't even order ! 🥴 How annoying. I guess I'll go back to Instacart. At least they communicate with the buyers .

There will never be another time Delivery window seven hours. Since the 90° today, I guess I should’ve stopped on the front porch and get cooked waiting for my order. No they do not call to tell you that your order is left outside under the glaring sun with with meat dairy products, and other perishables. Ordered whole milk got 2% milk. Backward fruit had flies all over them. Everything had to go into trash don’t waste your time telling Amazon even CEO. Do not leave your stuff in the driveway blocking the entrance at your home with heavy items They do not care do not respond and nothing ever changes.

This is specially for Amazon fresh India Orders have missing items each time I order, worst delivery and packing team as they never sent a complete order Also as a customer we need to explain things to customer care that products are missing then after 4-5 days they provide a resolution

Amazon Fresh order booked for 10pm-midnight. Sitting up after a rubbish day at work, waiting to receive the order so I can go to bed. Notified by email at 11pm there has been a delay, I will receive updates no later that 2.30am(!). Amazon don’t clarify if the order has actually been cancelled. Midnight comes and goes, no updates, no order. Eventually I go to bed at 1am, still unaware of the actual order status. 2.42 am (so later than the already ridiculous promise of actual clarity by 2.30 am) my wife gets a text saying the order is cancelled. Was the expectation that I sit up until 2.30? Maybe not, but let’s send a text and wake people up. Simpering email received at 2.42am explaining how sorry Amazon is that the order has now been cancelled, and that they understand how frustrating it is. They don’t clarify why it was cancelled, but share that they have conveniently placed the items in a new basket for me. I’m obviously over the moon at this gracious act. They also share that the £142 refund may take up to 5 days, so they’ve saved the basket but not the funds, so we have to pay twice. Excellent. I go into the basket to be informed that 7 of the items ordered have gone up in price, so they’ve saved the items, but not honoured the cost of the order that they failed to fulfil. I spend 15 mins in a loop of ‘helpful’ customer service topics, deliberately ambiguous enough to incite pure rage in any hapless customer that finds themselves needing actual help, and of course, deliberately designed to ensure you can’t easily find a way to actually contact someone. Therefore I’ve been unable to share how delighted I am with the exceptional service I’ve received, how I’ve had no sleep, no dinner, and am 15 quid out of pocket as they raised a bunch of prices in the few hours between orders. I used to use Amazon for convenience and the TV service. Now I’m forced to sit through adverts every few minutes of Prime programming that I already pay for, unless I throw another few quid into Jeff’s bulging pockets, and the Prime delivery service has become less and less of a benefit as more and more ropey resellers are introduced into the already greedy ecosystem. The service has become a zero-accountability model, with absolutely zero respect for the people paying for it, robots telling you they are sorry, but ultimately no real way to challenge the appalling experience. This is the culture we live in now apparently, but I’m opting out cheers. I’m sure I’m not the only one who is drawing the line and cancelling my long-standing prime membership as of today, and I will never buy from Amazon fresh or any other of their services again.

On June 9, 2026, I placed an order on Amazon Fresh scheduled to arrive that day. I received an email notifying me that it had been delivered to my address, but it wasn't. There was no delivery confirmation photo with the Amazon notification. I spoke to an Amazon Fresh representative and informed him that I didn't receive the delivery and requested his assistance with the problem. After requesting a refund on the order that didn't arrive, he informed me that I would have to take a photo of my residence and forward it to him. He sent an email with instructions and an https. address. I questioned why that would be necessary when he can manually look at the driver's GPS location for that Amazon Fresh order. I took the photo, as requested, and sent it. A refund for $33.25 was issued (for the 11 items that I had purchased) after he received the photo On 6-12, three days later, I received an email from an Amazon Account Specialist informing me that my account was now compromised because I requested refunds on a large number of Amazon Fresh orders. As a result I would no longer be compensated for any additional issues with shipments and if the problem continued, I would no longer be allowed to shop on Amazon. Last year, on three occasions, Amazon Fresh deliveries weren't delivered to my address and it was verified by an Amazon Agent by pinpointing the location using GPS coordinates and delivery confirmation photos. The orders never arrived, but each item in those orders was refunded separately. Because the items were never delivered, it should have been processed as a package that didn't arrive rather than a standard customer return. I believe the misdirected Amazon Fresh deliveries were flagged as refund and policy abuse. I have always valued my shopping experience on Amazon Fresh / Amazon and I want to assure you that I have never intended to violate your policies. I kindly ask your team review the delivery confirmation photos, GPS location coordinates and agent correspondences to verify that the orders were not delivered to my address. Also, recognize the numerous Amazon Fresh orders that were delivered without incident. 6-19 Response from Amazon I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I am so sorry about the issue you faced with one of your Fresh orders and your Amazon account. I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. 6-27 Amazon, through the BBB, failed to address the complaint directly. I assume the responses that I received were pre-approved, copy-and-paste templates. I also sent the complaint to the escalation dept. at Amazon and I didn't receive a response. Needless to say, this has been a frustrating experience. 7-8-26 Final response from Amazon. The issue was never resolved: I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. Thank you for writing back to us. I hope this email finds you well. I understand that you are concerned about your account being restricted from providing any refunds on any of your future Amazon Fresh orders.- In this case, I see that a full refund has already been issued on the order in the query. So, in case if you are facing issues in getting any of the other orders refunded, please help us with the order IDs of the same so that I can investigate the issue precisely and do needful to resolve this matter for you. ------------------------------------------------------- THE ISSUE WAS ABOUT AN ACCOUNT RESTRICTION.

It’s been at least a few weeks since the Amazon grocery delivery app isn’t working. You go to search for something, even for a product you’ve gotten many times before and it comes up with irrelevant items. EVERY TIME. Horrible. I cancelled my delivery subscription. It worked for months and months but no longer. I’ve reported it two times and they say they’ll take care of it- to no avail. So bloody frustrating!!

Por mi experiencia, lo único que es un desastre total es el servicio de entrega. Ineficàcia total de los repartidores.... Entregas en otro piso, un par de veces, y se lo quedaron. Por suerte, Amazon respondió y volvió a enviar el pedido. Es una pena, porque para mí todo está muy bien, calidad de los productos, precio. Respeto a las frutas y verduras, ya se sabe que te la juegas. Si mejorarán el reparto, sería casi de 10.

நான் அமேசான் fresh ல்₹704 க்கு 5 லி presto பாத்திரம் கழுவும் திரவம் order செய்து இருந்தேன் கடந்த 29/4/26 அன்று குறிப்பிட்ட முகவரியில் delivery செய்து விட்டதாக msg வந்தது ஆனால் 18/5/26 வரை ஆர்டர் எனக்கு கிடைக்கவில்லை நான் இதுவரை customer care தொடர்பு கொள்ள முயற்சித்து 15/5/26 வரை முடியவில்லை ₹704 என்பது என்னை பொறுத்தவரை பெரிய தொகை அமேசான் delivery person க்கு கொஞ்சம் கூட பொறுமை இல்லை நான் சொல்ல வருவதை கேட்க கூட அவர்கள் தயாராக இல்லை Customer care office இருந்து நீங்கள் valid phone number இருந்து பேசவில்லை என்கிறார்கள் பொறுப்பான பதில் இல்லை S.Maheswaran 9629091909