AmazonFreshReviews of amazonfresh.com

You blew it Amazon Fresh! The quality of the store, lack products and empty shelves has been poor at best. But when you removed the card/palm reader that allowed one to shop and walk out, you blew it. That was the one redeeming feature of the store. What were you thinking? The Chevy Chase Lakes, Maryland store has been underutilized because of the empty shelves, poor quality and freshness of products. If you think taking off the touchless shop element away is going to increase customers, you could not be more wrong. New self check stations don't work. Attendant kept getting a frozen screen. I have been a VERY satisfied Amazon user with virtually no complaints since 2001. What were you thinking? You just shot yourself in the foot. This store will not survive.

2 orders were cancelled by Amazon Fresh last minute, twice in a row over two days. 3 times cancelled by Amazon Fresh in a short space of time. Had to wait 3-5 business days to get refunds. Often receive no notifications from Amazon that groceries will not be delivered at all. One driver was right next to my house only 5 minutes away, before my delivery was cancelled last minute. There are so many reviews on here the same, Amazon Fresh orders all being cancelled last minute. Tried to give Amazon Fresh a chance to resolve their contracted driver issues. Will not order from Amazon Fresh again, after the latest and worst incident due to inappropriate driver conduct. Driver filmed me and my property, reading out my address at the same time, calling me insults and inappropriate remarks. Asked I wanted to get it delivered to my bedroom! Have witnesses and CCTV. Reported.

HORRIBLE CUSTOMER SERVICE who don't comprehend and answer questions you didn't ask. System keeps canceling my orders using Amazon Synchrony card then customer service blames you and offer no resolution. I can't make the system accept payment so I can't order with THEIR CARD. It's ridiculous for customer service to not even try to do business or notify IT there's a SERIOUS GLITCH. I'm ordering from Kroger and Sprouts on my Discover IT card with 5% match and closing this Synchrony trash...I tried

Worse than the worst. From product selection, quality, pricing, to customer service, Amazon Fresh in Pasadena California makes Amazon looks like a failing company. They have a deceptive pricing scheme. They advertise attractive discount prices, but when it comes down to it, there are many fine prints (hidden conditions) that would make the "deal" to become "bad deal" for the customers. As to customer service, most, if not all, employees at the store from the manager down to cashier's, are poorly trained, unhappy working for Amazon Fresh, or simply don't care. The workers here appeared to be clueless, confused, undertrained, or simply don't care. This is a formula for total failure. I will never spend a single penny on Amazon Fresh, even if the prices are lower than elsewhere.

Bin seit vielen Jahren begeisterter Amazon Kunde und wurde jetzt mal wieder angeschrieben doch mal "Fresh" auszuprobieren. Das war bei mir schon vor 2 Jahren gescheitert weil es kaum etwas zu bestellen gab. Heute also 2. Versuch und es hat sich nichts verbessert, viele Artikel sind gar nicht lieferbar, das erfährt man aber erst ganz zum Schluss . Die Berechnung der Lieferkosten war teurer als vorher angekündigt und ab einem Einkauf ab 60 Euro sollte es einmalig 15 Euro Werbegutschrift geben. Meine Kassensumme war 67 Euro und die 15 Euro wurden verweigert. All das erfährt erst nach dem kompletten Einkauf, ganz zum Schluss. Komplette Vera.....ung ! Wenn Amazon nach Jahren ihr Fresh nicht in den Griff bekommen hat sollten Sie es lassen und uns Kunden nicht damit Nerven. Bei REWE, OTTO, EDEKA etc klappt's 1000 mal besser.

It would be zero, if I could. amazon Fresh have managed to find the unhelpful people in universe and put them front of house. Kensington High Street. Don’t bother. They’ll over charge you and deny everything. Good luck in getting any kind of support. Luckily, I managed to stop 2 other shoppers making the same mistake. Do yourself a favour and shop elsewhere.

They ask a person who can not leave the house to place an order with a selective delivery window. They need the food. I watch them deliver to everyone and finally it is my turn. I get the text and I wait for my necessary food. They are within walking distance to my house and drive away saying they qare unable to deliver.

Pedido a entregar entre las 21h00 y las 23h00. Son las 24h00 y no ha llegado. Intento hablar con atención al cliente y 20 minutos hasta hablar con alguien del fresh y encima no puede hablar con el transportista y no sabe ni donde está. Intento llamar al transportista y se cuelgan todas las llamadas. De pena. Me dicen que me llamarán para darme noticias y ni una llamada. De pena.