AmazonFreshReviews of amazonfresh.com

We were shopping at Amazon Fresh on Shady Grove Rd the first time on Aug 20 around 5:00 pm. Tried to use Apple Pay at self checkout, the staff there said to me “you have to use the actual card”. I said “I don’t know I can’t. Your machine has a tap sign.” She said “I know more than you do. I’m more educated than you are. I’m a lawyer.” Customer service associate was so rude. No more shopping there anymore.

Drivers have names I can't even pronounce. Why in the world, as a customer would I put myself in a position to call the driver to ask where my order is?!! Customers should be able to call Amazon Fresh without having to spend hours finding a way to call customer service. Drivers do not know how to read English either, as my groceries are always placed on the wrong porch (I have a note stating where they go). They are always late!! Bags have been opened. Refrigerated items have been warm to touch and I have had to throw items out. Bread items smashed and eggs cracked. I recently had my entire order not even delivered. They blamed it on not being able to locate my address. I've had at least 6 deliveries prior. Calling customer service is a joke. Takes days for a refund. In this economy, we don't have days to wait on money to spend on groceries. I do not recommend Amazon Fresh. I will not be using them once my free trial is up. I do not feel valued or safe as a customer.

I am confused. Amazon fresh cancelled my order for no reason. There are many groceries on it. Now my app shows food items still coming. I have spent an hour trying to get items cancelled, so I don't buy them again at Frys. The Amazon rep even got confused. My previous order from Amazon Fresh 3 months ago was delivered to my driveway- 50 feet from my front door. Amazon Fresh sucks with confusion. Don't order from them. Fry's is much better.

Una vergüenza!! La entrega indica de 21.00 a 23.00 , cambio los planes para estar en casa, a las 23.00 el seguimiento dice que faltan 2 paradas. 23 20 llega mensaje de amazon fresh que no han podido entregar por falta de mis datos!!! Una mentira!! Si no os da tiempo para entregar el mismo día, que pongáis otra fecha de entrega!! Para que robar mi tiempo, podía comprar todo en la tienda sin esperar!! Tampoco ha sido la única vez que esto pasó con la entrega

Soy clienta habitual de Amazon Fresh y siempre me ha funcionado bien hasta ayer. Hice un pedido para ser entregado de tarde pues bien, no recibi el preaviso de que este estaba en camino, ni nombre ni contacto del transportista ni nada ni las paradas antes de llegar a casa. De repente recibi un mensaje de que habia sido entregado. MENTIRA ni lo recibi yo ni tampoco el conserje que no se lo dejan al haber productos congelados y frescos. Tuve que reclamarlo navegando unas cuantas horas por el menu de Amazon para encontrar ayuda, te lo ponen dificil para que la gente desista. Mi impresion fue que por algun motivo no pudieran enviarmelo o lo que fuera pero unos ladrones porque es tu palabra contra la de ellos ya que dicen que si lo entregaron y uno no tiene nada para demostrarlo ya que no les firmas la entrega. Lo dicho, este gigante va cada vez a peor y lo de robarte ya ni disimulan.

Amazon Fresh has become the worst grocery delivery service to the point that I plan to contact the Attorney General regarding this company debiting bank account and then canceling orders abrupt. Poor packaging. Expiration dates close to end and the worst customer service in the ino.

Pathetic customer service by amazon fresh. Recently I purchased 9 packets of tata salt. Only 7 got delivered. When I raised a complaint. They told me that they are investigating the matter. 2 days passed nothing happened. I again called them, they told me that they will again investigate the matter as last investigation yielded no response. Then he told me point blank that he cannot help me further in this case. So basically Amazon fresh has no control over what is being delivered or how much quantity. So I recommend customers to avoid such a shady e-com app which can take your money and not deliver what they promise . And only the customer suffers in the end mentally and monetarily, their customer service team is least bothered about your plight.

Compro un pack de 12 latas de un producto y 12 de otro por un importe total de 58€. Llega el repartidor y me trae una lata de cada. Tenía gente esta noche y nos quedamos sin bebidas, Nunca más. Compraré en otro lugar.