AmazonFreshReviews of amazonfresh.com

Amazon fresh delivered a wrong item (delivered Cassia instead of Cinnamon). When reported about the issue they said it's beyond 48 hrs and cannot be replaced or refunded. I understand they have a return window but this doesn't change the fact that they delivered a wrong product and no action is taken on reporting the issue. Not satisfied with their service.

I once was a fan but now I’m disgruntled. You can no longer expect speedy delivery. You will be highly disappointed. The groceries are bagged poorly sometimes. It could be due to a worker shortage or role challenges but who knows; do we care? When it comes to feeding my family, I honestly don’t care! One star!

This place makes no sense. The customer does all the work, the choices are limited and way more expensive than buying at a regular store. We wanted to try it but won’t return.

My last two Amazon Fresh Direct were horrible. Today, my order was delayed by three hours. Last week, the milk I ordered came with an expiration date that was 6 days old. Called Amazon and they said they would send a replacement. They did; that expiration date was also 6 days old, so I got a refund. Amazon Fresh Direct has gotten so terrible. If you live in the Jersey City, Hoboken, Newark, or Elizabeth, New Jersey area, I would not order from them. You will be so upset and frustrated with the way they do business. It's horrible.

Since 2020 I have relied on Amazon Fresh for groceries. They consistently have a terrible service, most times nothing goes according to plan. For example tonight I placed an order at 6PM and have been waiting for the order to arrive between a 9-10PM delivery window. They packed my order several hours ago, but the order never went out for delivery. Finally I called support to make sure everything was alright. They said they will “not have an update until 12:30 AM.” The customer service confirmed my cold groceries have been sitting in a driver’s car for several hours now, including eggs and cream. Not only have I missed dinner tonight, but all my fresh groceries are now spoiled. And I still have to wait for it all to be delivered - over 5 hours now and counting! Plus they are inconsiderate and do not care if my neighbors will be disrupted as they now plan to arrive in the middle of the night. My dog will be barking! The Amazon support agent was so robotic and just kept repeating “there’s been a delay.” They would not even cancel the order when I explained that it was all too much to deal with. So they expect me to sit here on my Saturday night and wait for spoiled groceries, and to call them back to “discuss the issue of the spoiled items,” after the order has arrived. It is infuriating. I plan to cancel my Amazon account after this. This is not the first time I have sworn to never order Amazon Fresh again, but I must remember how unprofessional this service is. Often they deliver fruits/vegetables that are not fresh and going bad. I have also had them deliver many items such as bread that are nearly expired. They did not even bother to notify me of the delay so that I could go get take out when restaurants were still open tonight. Breakfast will also now be spoiled for tomorrow and it has pretty much ruined the weekend. I am not always off on weekends, so this is especially disappointing to have so much sweet time wasted by Amazon. The opposite of “Fresh” and the opposite of convenient. I thought maybe it was just me with these constant issues, but I see their ratings are so low it really is Amazon.

I can’t believe they can’t see my address on their app - I saw them - they were at another house dropping off my groceries to a random person. Took me a while to find chat online - and they are issuing a refund - but will take a few days!! I tried the contact driver when I saw they were down the street but that didn’t work. It was my first and last time using this service or should I say trying to use this service. Ugh. So upsetting - we have technology to locate an address. Cmon do better

They cannot read an order correctly enough to fill it correctly. When you order two boxes of toddler, meals with 8 in each box and they deliver 2 little tiny trays there's a problem. Tried to correct it and got two more little trays the next day. So 4 out of 16 meals. Just because you come in the country and get a job doesn't mean you can do it right.

My mom ordered $150 worth of groceries and got someone elses order. She’s older so she has trouble contacting customer service and they don’t make it easy. I had to do it for her and they didn’t give her the correct order same day. Had to wait till the following day.