AmazonFreshReviews of amazonfresh.com

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Many erroneous mailing. Amazon Fresh is a mess. Manager rude. Customer service poor.

Nothing seems to work right. At Amazon Fresh in Chevy Chase, Md. large sign over avocados says "4 for $5" but price comes up as $5.08. Explanation? Tax. But there is no tax on food items, and if there were, it would be $5.30. Stouffer's dinners up to 11.5 oz. are advertised as "2 for $5" But no Stouffer's exist in 11.5oz, most are 12 oz, and at check-out the full price shows up. Have to waste time going to Customer service; money is refunded but basically they don't seem to care. Overall, there is only one item in the store that is consistently cheaper than elsewhere and that is milk. But virtually all other items are more expensive than other stores. Not worth the time or trouble,

The store advertises in big onsite signage that all milk and yogurt is 25% off. No discount shows up on the dash cart. You ask an associate. They tell you it will get adjusted as you checkout your dash cart. No discount! You think it will get reflected on the receipt in the app. You get home and check the receipt. No discount. You request a call from customer service through the app. Customer service call back is prompt but after 15 minutes of going back and forth she says that the system is not allowing her to make the correction that I will need to call the store directly. I hangup and look for the store number. The listed phone number for every single Amazon fresh store is one 800 phone number. So I call that number and ask them to connect me to the store. They say they cannot connect me and that I will have to call them directly at, guess what, the same 800 number. And she politely suggests that she will stay on the line while I call that 800 number. I tell her that is the number that I have called and that is why she's talking to me. She's all confused. Then she starts validating my authenticity like as if I've called my bank or my credit card company. Then she finds out from the Amazon fresh department that the only way to solve the issue is for me to go back to the store. There we are. Back in the stone age. If Amazon Fresh goes the way of the dinosaurs, it will have nothing to do with the economy or the competition.

I ordered and got 2 random orderes for different addresses. I called them since food is a necessity thinking they would instantly send a new batch or refund a credit. NOPE. My receipts of the peoples food I got and order numbers isn’t enough for their “investigations” so I have to lose food and my money to feed my 3 kids for days until they decide what to do when clearly I have proof in my hand and I sent them and they will not help me. This company is horrible. Customer service is even worse are they serious? Johnelectric93 is my account for Amazon. I need this resolved or I’m going to post this everywhere. This is sad very sad. Hiring people they can’t read English then blaming the customer for their mishaps. No way

How can a company that employs so many be so careless regarding expired food? You can not deliver FOOD, especially something like deli meat that can carry bacterias like listeria. Also, how can putting sliced bread in the same bag as raw meat? It's obvious the company does not prioritize customers health safety, nor does its employees. I have had numerous issues like poorly packed eggs resulting in egg gooh all over the bag and it's contents. Also, dripped fruit juices bags. I am done! Just spent $360 and got expired Smoked Ham deli meat of about 20 days pasted the stamped date. I will shop with FreshDirect, no AmazonFresh again!

Forget about using Amazon Fresh. My order came yesterday with smashed tortilla chips and stale produce. Amazon automatically gave the delivery person a $10 tip. The order detail includes a link to edit the tip amount after delivery, but the link doesn't work. Called Amazon customer service about this and they transferred me to Amazon Fresh customer service. After relating the tip issue over again to yet another person with a heavy foreign accent, I was told nothing could be done to fix the edit link. I was offered a $5 discount for my trouble, which did not really resolve the core issue--bad service does not deserve a nice tip. Just couldn't get the agent to understand this. So the edit link is still not working and it probably never did or ever will. Amazon customer service = no service. Also, no way to reach the delivery person to make them aware of the bad service. I will crawl to the store myself before using Amazon Fresh again.

We have been ordering consistently from Amazon prime the deliveries are broken up. They never deliver everything at one time they deliver bad fruit they picked bad moldy fruit. I would never use the service. You think. Amazon is good, but they're not they know nothing about the food business don't deliver. We had an order we're expecting a hurricane. It was supposed to be delivered Today texted my husband saying it was deliverable because they didn't recognize the address we live in a hotel Saint Regis, which is known all in our area. They have delivered here many times they pick rotten vegetables and fruits. They don't deliver what you order. Call customer service they couldn't even speak English , they told us they didn't have a time slot available we're expecting a hurricane in a day. We have no food we asked for some money back. They said they would try to refund our money. They are the worst service on earth do not bother using them because you'll get rotten food, moldy food and you'll get your food delivered in plastic bags which causes toxic fumes in plastic bottles. Let me tell you, I used to like going to Whole Foods but delivery service sucks. Do not use them. You'll waste your money. I had to throw out a whole cantaloupe packages watermelon $30 worth of fruit and they don't deliver so what good are they Bezos? What are you doing with this company you are ruining it it was never good to begin with please people do not use prime Amazon prime or any of the other ones Amazon fresh or any delivery service from Amazon thank you so much