AmazonFreshReviews of amazonfresh.com

I'll be honest Amazon Fresh is full of it!!! The last order I had recieved, I caught the driver/delivery person kicking my groceries down the hallway of my complex his name was (Edward). I called Amazon (after many attempts) where I was told from a Supervisor to show proof. Like I actually have time and energy to waste on something serious like this. After I spoke my truth (for feeling attacked and my chararcter assassinated) my account was all messed up. I then called Amazon Fresh department where he replaced my box of chips (really¿?) and also give me a 10$ code for inconvenience 🤔 NEVER DID. I found this to be crazy considering the magnitude of someone kicking my groceries...ITS FOOD... THEY ARE FULL OF CRAP, MONEY HUNGRY and don't care about you just their product. This is a story in short I have proof of all I'm saying. Actually trying to find a way to settle this correctly now because there is so much more to this. Choose wisely

Simply the worse! The app is difficult to maneuver in as well Service so, so at best Ability to handle situations useless Pass on Amazon Fresh. They are not in the same league as Costco or local grocery stores with an app Don’t waste your time!

I've had three deliveries and they have all contained items I never ordered or were missing items I did order. Customer service is cumbersome and redelivery schedules are terrible. Avoid this!

Hello Amazon fresh. THIS IS FOR THE BRONX LOCATION. i have made a total of 6-7 complaints to your customer service regarding a delivery issue but nothing has happened. a delivery person by the name of BRANDON has delivered to me 7 times and out of the 7,he has followed directions only once! i have a disability & i'm unable to leave my apartment (hence why i get my groceries delivered to my FRONT DOOR) i SPECIFICALLY state to deliver them to my front door but he doesn't. i live on the 12th floor. he leaves them on the lobby floor where they can & will get stolen. he also doesn't take pictures of the groceries when he steals them. there's another delivery guy named LEROY who on 3/24/25 left my groceries scattered on the lobby floor & on the mailboxes. he didn't bother to come upstairs either. he cut off the tracking so i wouldn't see how close he was then the text popped up that my groceries were delivered. he also does this when he steals them. ive had my groceries stolen or "not delivered" twice by these two people. i will have to get lawyers involved because people like this shouldn't be working as delivery persons if they don't want deliver. I DONT UNDERSTAND!!! i don’t know these people personally,why is this happening to me?? & i ALWAYS tip $8-$10!!! (if directions are followed) welp,too bad! & GOODBYE AMAZON FRESH since yall don’t care to solve the problem. 7 complaints is ridiculous!! edit: 3/25/25 DRIVER/DELIVERY PERSON NAMED KYLE. was supposed to get water re-delivered today 3/25/25 but he cut tracking off & didn’t take a pic of the product & it wasn’t delivered to my apt door.

I’m very disappointed with the delayed delivery from Amazon Fresh. This is the third time my delivery has been late. I spoke to customer care twice—first they said it would take 1 more hour, and then later they said another 30 minutes. My scheduled delivery time was between 10 AM to 12 PM, but it has been delayed by over 4 hours. Cancelling the order may be an easy option, but what about my wasted time? This repeated issue is frustrating and needs to be addressed seriously. Order #: 171-4735228-1520369

Awful. Scheduled for 6_8 am delivery. They texted at 4:45 am that all was packed up and ready...no more texts, but found an email that said oops we r gonna be late on delivery Delivery was sooooo late (not drivers fault but he gets no tip) by 2.5 hours...already left for work. Omg the hoops to jump through to get your money back for totally wasted food.you cant process return on line don't even try i wasted another hour on that and than u have to leave website to find a phone number to call. This is such a fraud.ground turkey, hamburger meat ...all in the trash They left frozen food . Ice cream. Meat. In basic bags and texted that I should "unpack immediately "..why schedule if you r just gonna deliver whenever you want not when client wants or can actually accept a food delivery Fraud on a corporate level

Terrible. Awful. Don't ever use. You will be disappointed.

Just experienced for the second time my driver just deciding not to deliver my groceries! Amazon makes no effort to get them to you that same day if this happens; they make you reschedule your order and get in the same queue as everyone else. This means the order I placed to arrive today from 9-11 am couldn't be delivered until 10 pm - midnight tonight, which is obviously an unreasonable time for a grocery delivery. When I pushed, they offered me a whopping $20 Amazon credit (this after I spend hundreds on Amazon Fresh a month). I will be switching to Instacart moving forward.