AmazonFreshReviews of amazonfresh.com

I've been shopping at the Long Beach store off and on since it opened. Customer service at this location is the worst I've ever experienced in a grocery store, period! I've had several issues with missed pricing; today was the last straw. I grabbed an item out of the frozen food section marked $4.99. Although it's not my job, I cross-referenced the description with the item. At check-out, it ran up to $8.49. I walked an employee to where I found it, priced at $4.99. He mumbled something about a mistake and then told the cashier it was $8.49 without acknowledging the item was in fact marked $4.99, making me sound like a liar. There have been many other issues; the employees here don't know what they are doing. I left my groceries and walked out of the store. Here, the customer is always wrong,even when they are right! I have been an Amazon Prime member for years. We deserve much better service than this. I won't be back.

Worst platform for grocery order. Booked slot in the evening to deliver however delivery guy came in the afternoon (office hours). Order wasn't cancelled by me however app says returned. Called customer care and got the assurance below but in-vain. Again called Pyushi (customer care executive) but she had nothing but lame excuses. Message From Customer Service Hello, I am Sameer from Amazon customer service. This email is regarding the previous conversation related to the order. Re delivery has been successfully requested for your order ID:403-9621863-8332340 between 7-8 PM, please be available to receive the order. Thank you for contacting Amazon. We look forward to seeing you again soon. We appreciate your feedback. Please use the buttons below to vote about your experience today Warmest regards, Amazon.in

Yesterday was the third time in as many weeks were my order lingered all day and then was finally cancelled at 10:30PM when the order was placed for pickup between 2pm and 3pm. Not only is this inconvenient but your money for the order is held for up to 5 days because you submitted the order. The inability to fill even the smallest orders on time represents an inability to either correctly manage employees or reduce the number of orders based on what can realistically be filled.

Amazon Fresh has gone completely downhill in the past couple of years. 99% of the time when I make a grocery order I either don't get my order or they completely mess up the date and the time even though I put in the date and time on the app. The people that they hire through this company are people that I would say alarge percentage wise there are irresponsible. I have gone through so much stress with this company I canceled them today. The so-called convenience is loaded with so many inconveniences because of the unprofessionalism of the people working at this company. And when I try to reach someone online because at this point we can't reach people by the phone, the person is only on there for 5 minutes and then they switch over to another person and it's usually someone from another country who doesn't speak English well. Just horrible! I'll just do my shopping the old fashioned way. In person, until I find a better business to do my online shopping for groceries.

Did not get my food delivered The person delivered my order to the wrong house Where I called customer service said to make police report I read some of the reviews Evory one gave then a 1 stay away from a Amazon they not a reliable company

I had placed my order in the morning, and was given a delivery window of between 11am and 1pm. At 1:15 I received a message that the order was delayed, but still coming. That was the last I heard. When I clicked the link to track the order, a link given to me by Amazon, the only information I was given was "Unable to track order". It took me hours to reach anyone by phone, and they could not tell me what had happened to the order, but did confirm I had been charged. I asked for a refund. I do not understand how a company can stay in business when they so clearly do not care about customers. I have not been contacted about the problems with the order or offered any explanation. The order just disappeared. I will not be ordering from Amazon Fresh again.

Annoying trash that needs to disappear, I'll order drinks the next day worth £8 with prime which is fine but then some days I'm forced to used Fresh and I need to spend over £40 with no way to change it. Amazon what are you doing :/

First delivery they packed my cookies in the same bag as the BLEACH!!!! The second delivery and last! they drove around Miami in 90 degree temps for over 4 hours with my milk, eggs and ice cream. Needless to say they had to go in the garbage. Extremely disappointed. Will not be using them again.