AmazfitReviews of amazfit.com

The new T-Rex 3 watch got very hot after two days of use. I sent a message to Amazfit that I want to return it. It's been 3 weeks and the customer service office has not responded to my two messages regarding the return. They have no customers, zero customer service so if you buy a watch and it's faulty you won't return it or Amazfit doesn't repair it under warranty because you can't contact them, no customer service.

A company that makes terrible products and has no moral or ethical value. My Amazfit GTR3 Pro watch had a faulty touchscreen within the warranty period, but Amazfit refuses to give me another watch to replace the faulty one. Don't buy products from this brand.

Wish I had read these reviews before buying from Amazfit. Got a GTS 3 watch that worked fine for just under a year, then one day got a black screen and it wont even switch on when charged. Contacted Amazfit customer services but no response for weeks despite fact watch is still under warranty and should be covered for being faulty. Thanks for that, clearly they couldnt care less about customer service.

Never buy Amazfit, otherwise you will regret for good. Worst customer service, I am trying to contact for 3 weeks but no proper answer. Watch Amazfit Balance, not turning on or charging purchased in 02/2024.

I got the gtr3 pro about a year and a half ago and, in fairness, it worked well and did what I needed it to. Untill one day when I realised my sleep had been tracked without my permission. I checked the next night and I had definitely turned sleep tracking off but my sleep was still tracked. Then things really hit the fan. The agps refused to update for weeks at a time and when I contacted the company, they (at first) blamed me and then after much stress, begrudgingly told me the problem had been resolved. Guess what.... It wasn't. Fast forward to about three weeks ago and I got a t rex 2 because I wanted something to track me when I swam. Except it can't really do anything without draining the battery Oh and I can't turn off sleep tracking, or Bluetooth. Both of which are on 24 hours a day and sucking the battery empty to a point t where I feel it may collapse in on itself. Today the gtr3 decided it no longer wanted to be water proof (advertised as up to 50m and all I did was have a shower ) and the speaker died. This means the warranty I had for it is no longer valid. Getting parts is difficult but the gtr3 pro is (for now) quite a good watch and hopefully it can last long enough for me to find a fitness watch that actually works and does what the advert says. T rex 2 is advertised as having a 24 day battery life and the day that happens is the day the sun explodes because this watch is worse than bad. With a bad watch you know what you're getting but with anything from amazfit you're led to believe it's an awesome watch but it's all a lie. Customer service is anything but.. The watch makes the call in what stays on.. The batteries are terrible Don't buy from them or anything they sell.

"Watch under warranty (GTR 3 PRO) sent in for repair on March 15 with RMA: SAT-0002934938 (3187663). On April 11, they informed me that they were sending a replacement watch under warranty. As of today, I still don't know where my watch is, neither the replacement nor the faulty one.... I'm still waiting for either of them to arrive, and the worst part is that there is no tracking for shipment tracking, and these incompetent individuals are unable to respond to emails. I feel cheated and robbed."

Scammers. But checking Trustpilot I see that I am not the only one. Ordered a smartwatch and never received it. For months I have been trying to make them know and probe me that the smartwatch was delivered to me and they never answered any question nor give any solution (cause simply, the smartwacht, if it was delivered, it was not delivered to me and they will not check to whom). Don´t buy anything cause they are no more than scammers. And I can probe that I have been texting them for more than 2 months

WORST CUSTOMER SERVICE OF ALL TIME!!! T-Rex 2 watch is nothing more than a kids toy. The altimeter is nothing short of a joke. It changes itself to ridiculous altitudes without even moving from the one room. Customer service are useless and rude. Claiming it's normal for it to change from 36mt to 42mt without moving. Yet they refuse to even acknowledge that it changes from 36mt to 79mt without even leaving the room or jumping down to minus 17mt in the same place. THE APPS ARE A JOKE AS IS THE STAR RATING OF THE APPS. THEY PUT A 5 STAR RATING ON THEIR OWN APPS PRIOR TO RELEASE. TOTAL WASTE OF TIME AND MONEY!! They offered for me to send the watch back for testing Yet when i accepted this and asked where to send it to. I was then told they don't take returns. WHY OFFER IT THEN YOU MUPPETS???