AmazfitReviews of amazfit.com

I ordered an Amazfit product and decided to return it the day after it arrived, as I had changed my mind. The item was unused and unworn. I emailed their official support on 30 September requesting a return and refund. After receiving no response for three days, I followed up on 3 October. It is now well over a week later, and I have still had no reply whatsoever. This level of customer service is unacceptable. I have now had to send a third email and am preparing to escalate this to my bank if I do not hear back imminently. I am also due to travel soon and wanted this resolved before I go. If you value post-purchase support or basic communication, I would strongly advise against buying directly from Amazfit.

E' il secondo orologio Amazfit che smette di funzionare da solo in meno di 2 anni. Inoltre, nonostante l'orologio sia coperto da garanzia legale, è praticamente impossibile portarlo ad un centro di assistenza: ho chiamato quelli nel raggio di 200 km e sono o chiuso o non fanno assistenza. Quindi l'unica soluzione che mi propone il supporto è spedire a mie spese l'orologio ad un centro...... assicurandomi prima che esista ancora!! Veramente un servizio pessimo, comprate un'altra marca!!

I have had a T-Rex3 for two months. It will no longer sync with the Zepp app. I have tried everything possible and still will not sync. Calling the help number is a joke--they never return a call Absolute waste of money

My Amazfit Helio helio strap stopped pairing after an iOS update. The Zepp app always shows “Pairing failed,” and all troubleshooting steps failed. Support was contacted multiple times (email + app logs) – no reply, no help. The device is now locked and completely unusable. If pairing ever breaks, you depend entirely on Amazfit to reset it remotely. If they don’t respond, you’re stuck with a very expensive, useless gadget. Not recommended if you expect reliable connectivity or responsive customer service. JUST BUY WHOOP! I’m disappointed as hell 80 € in the trash

Bought an Amazfit Health Watch for my son for his birthday. He wore it 37 days and it won't charge. It shakes violently when put on the charger and will not even turn on. I contacted Best Buy and they said they couldn't do anything because it was over 30 days. I had to contact Amazfit. I did and they will not do anything. They don't answer emails although that is the way they want you to contact them. They sell junk and they know it because they will not back their products. This company has the worst customer service that I have ever seen. Don't buy their junk products!!!!! Also, Best Buy has lost my business forever. Even though Amazfit has crappy products and customer service, they still sell their products. Amazfit is a scammer business!!!

I ordered a smart watch on Us.amazfit.com, it was not clearly mentioned that duties and taxes will be paid by the customer, it was hidden like those fine prints. Even FedEx didn’t inform me of the same instead delivered the product to my door step without providing any information if there was any duty paid or not. And after more than a month a tax bill was mailed out to say we owe 68% to FedEx in lieu of duties and taxes paid as they have paid duty to customs on our behalf whereas no one either Amazfit or FedEx informed us. Will never be buying anything from them ever again and will never recommend anyone to buy anything from them. The same watch was equal to the same price I had to pay in duties and taxes to customs now it has cost me double the price available on Amazon.

Absolutely Disgraceful Customer Service – Avoid Amazfit I’ve had my Amazfit GTR 4 for just 2 years, and the crown button has already stopped working. But the real shock came when I tried to get help from Amazfit’s customer support – and I use the term “support” very loosely. Their WhatsApp support is beyond unprofessional. They can’t even respond in basic, coherent English, consistently dodge questions, and take 2–3 days to respond at their convenience, if at all. It feels like they’ve outsourced support to people who have no idea what they’re doing – or simply don’t care. Phone support is a joke. Calls either don’t connect, or when they do, they’re rudely disconnected mid-conversation. No apology, no solution – just complete disregard. As for their email support? Non-existent. You’ll be lucky to get a generic, copy-pasted reply (if you get one at all). It’s crystal clear that Amazfit is completely unwilling to engage in even the most basic level of customer communication. Forget empathy or solutions – you’ll be fighting just to get a simple acknowledgment. It’s unacceptable that a premium smartwatch breaks down in just two years and the company acts like your issue doesn’t exist. I strongly advise everyone to avoid Amazfit unless you want to deal with a product that doesn’t last and a support team that’s worse than useless.

I was enjoying the watch and then I realized the face has a big scratch in it or a crack. I don't know how it got there. I didn't have an impact. I am retired so I don't go to work with a watch on and I don't do anything strenuous that would cause it to crack. I asked them for assistance. They said they cannot help. They told me that I had to get it repaired which would probably cost more than buying a new watch. I've only had the watch for about 90 days. Can I recommend this company will never buy another product from them.