AmazfitReviews of amazfit.com

Amazfit: Great on Paper, Useless in Practice, and Backed by Miserable Customer Service

I bought an Amazfit Bip 6, rated 5ATM, and used it strictly within spec. The only water exposure was swimming in a pool and the sea. No showers, no diving, nothing beyond what 5ATM covers. About three months in, the screen went black a few hours after a sea swim and never came back on. It still faintly vibrates when I hold the buttons, but the display is dead and unresponsive. A watch marketed for swimming should survive swimming. Support made it worse. I followed every troubleshooting step they asked for, sent the serial number, the firmware version, the receipt, and multiple videos of the issue. They repeatedly told me they "couldn't open" the video links across Dropbox and Google Drive, asked whether I'd worn it in the shower (I hadn't), and pushed me back to the seller. When I finally got a response with substance, it was that the case would be "forwarded to a regional agency" with no timeline and no guarantee of any resolution. So the product failed inside its advertised waterproof rating, and the warranty process is a runaround designed to wait you out. I can't recommend a swim-rated watch that doesn't survive normal swimming, backed by support that won't stand behind it.

I am utterly dismayed and deeply frustrated with my recent purchase from Amazfit. It has been a little over two weeks since I acquired one of their watches, a significant investment amounting to a hefty £550, and my experience has been nothing short of a nightmare. From the moment I realized the watch wasn't what I expected and decided to initiate a return, I've been plunged into a seemingly endless abyss of unresponsive customer service. My attempts to contact them have been relentless, yet entirely futile. I've sent emails, made phone calls that went unanswered or were met with automated messages promising a callback that never materialized. It feels as though my pleas for assistance are simply vanishing into a digital void. There has been absolutely no meaningful contact from their end, no acknowledgment of my return request, and certainly no progress towards resolving this increasingly stressful situation. Consequently, I find myself in an incredibly undesirable predicament: I am now effectively stuck with a £550 watch that I genuinely do not want. This isn't just about the monetary value; it's about the principle of a company failing to uphold its basic customer service obligations. The lack of support and the complete radio silence from Amazfit have turned what should have been a straightforward return process into a deeply aggravating ordeal. I had hoped for a smooth transaction, but instead, I'm left feeling completely abandoned and out of pocket, desperately wishing for a resolution that seems perpetually out of reach.

One star for service, they replaced a faulty helio strap for free and didn't ask for the old one back. However, the product is straight garbage. Cheap disposable garbage. But what do you expect for the price?

Customer service is shocking! I ordered a ring but it didn’t fit, contacted the team 4 times with no response what so ever. I also filled out the form on the UK website, get an automated email from the UK support team telling me to contact the UK support team. Will be contacting my bank to claim the money back since their customer service is so appalling and unresponsive!

Ho acquistato uno smartwatch Amazfit Active 2 NFC Square anche per le possibilità di personalizzazione offerte dall’app Zepp, che includeva una modalità sviluppatore grazie alla quale era possibile creare e installare quadranti personalizzati. Questa funzione rappresentava per me un valore reale del prodotto, oltre che un’attività creativa che mi aveva portato a dedicare tempo alla creazione di un mio quadrante personale. Con un aggiornamento dell’app Zepp, la modalità sviluppatore è stata rimossa senza alcuna comunicazione preventiva agli utenti. Di conseguenza, anche il quadrante che avevo creato è scomparso dall’orologio. Mi sono quindi ritrovato con un dispositivo che, dopo l’acquisto, offre meno funzionalità rispetto a quelle disponibili inizialmente. Ritengo questo approccio profondamente scorretto nei confronti dei clienti: modificare unilateralmente il software eliminando funzioni esistenti, senza preavviso né spiegazioni chiare, mina la fiducia verso il prodotto e verso l’intero ecosistema. Un aggiornamento dovrebbe migliorare l’esperienza utente, non ridurre possibilità già presenti e utilizzate. La sensazione è che le decisioni vengano prese senza considerare l’impatto sugli utenti che hanno scelto il dispositivo anche per determinate caratteristiche software. Alla luce di questa esperienza, personalmente non acquisterò più prodotti Amazfit. Invito inoltre i potenziali acquirenti a valutare con attenzione come l’azienda abbia modificato arbitrariamente il software Zepp rimuovendo la funzione “modalità sviluppatore”, perché questo dimostra come alcune funzionalità possano essere eliminate anche dopo l’acquisto del dispositivo. Esperienza complessivamente molto deludente e gestione del cliente che considero poco trasparente.

Terrible customer service I received my Helio Strap and I really liked until it completely stopped tracking my sleep, stress and bio-charge after only 3 days!!! I sent many feedbacks using the app, sent many emails and reminders as I requested to return the item and they kept answering the same steps of resetting the strap which I already tried 10 times and never provided me with clear steps on how to return the item till now!!!!!! (It's been more than a week) I regret the day I bought it directly from their website and not using Amazon! To anyone reading this comment please 1- DO NOT BUY IT DIRECTLY FROM AMAZFIT WEBSITE. 2- The Hello strap is an amazing device if you're lucky and didn't face any issues. 3- DO NOT BUY IT DIRECTLY FROM AMAZFIT WEBSITE!!. I hope Amazfit people read this review and help me out as I'm not looking to just simply lose my money because of the terrible and horrible customer service.

Customer service? I called 6 times to reach them about an order expected to be delivered in 48 hours. After 4 days without a response, I realized it was out of stock and that they had already charged me for the order. I am waiting for the refund to be processed.