AmatteroffaxReviews of amatteroffax.com

Only 2d time I've used website. Very user friendly. Called to ensure my info was correct. Customer service excellent: no waiting and representative very clear in his explanation. nw

Bulbs purchased were priced right, shipping was very fast. The quality of the replacement bulbs are excellent compared to other replacement bulbs I have purchased in the past.

the tv lamp I ordered was a great fit! they were very helpful and patient in directing me to the correct product.

Everything's Great!

Very satisfied buying from A Mater of fax!!

I ordered a projector bulb online for 170, they tried to sneak a 1 year warranty on for 150 extra. I deleated it and checked out. When I checked out they never showed an online statment or invoice. I had to search for it. When I found it, sure enought they snuck the 150 warranty back on without my permission. I had to call and email to get it off. Now that it is off I have waited 13 days to get them to process my credit card and it still has not run through. Their customer service will not help. The supervisors will not call back. She told me multiple times it is processed and on its way. It never was. They were just saying what you want to hear. All their emploees sound miserable because everyone calls so upset. This is as shadey as it gets. Do not do business with them.

I received a call from Joe from Customer Service verifying I ordered the right lamp and just letting me know it was going to be an extra day to ship it- if that was all right! I've never received a call like that from any business concerned about shipping or the right order! He left a message and I returned the call. The phone was answered right away and I was put on hold for a very brief moment as he was on the line with another customer; but the phone was answered- so I'm surprised someone said they didn't return their calls! I'll keep an eye on the shipping and billing but so far it's such a wonderful experience I had to leave feedback somewhere! Thanks Joe!

Completely dissatisfied with this online reseller. Placed an order for a part costing apprx. $130. Of course, when I place the order it states right below the product picture... "Brand New Ready To Ship Within 24 to 48 Hours." I receive a call 5 days later (3 business days) to tell me the price has changed to $390. If I'm not willing to pay the difference the order will be cancelled. Not the way to do business. How would you feel? Don't waste your time ordering with them. Obviously the product was not ready to ship. What a bad taste! I see a pattern here of similar reviews with "pricing errors."