Makenzie H.
HORRIBLE experience
HORRIBLE experience. The product works okay, but every “subscription” order was cancelled, so I had to manually order. One order got sent to an old address, so they “fixed my address” but didn’t change the zip. Had to order by air because of subscriptions not working out, and it still took two weeks. Was told that it’s not their fault because once it’s in the mail they have no power over it, but when I got my order it was a ground shipping order, not an air shipping order. So they gaslit me. When my husband called about the subscriptions not getting placed, they literally told him their system is “flawless. And he must be wrong.” When my order, MONTHS after the first time it got shipped to the wrong address, went to my old address again, they told me their must have been a glitch in their system that reverted the zip. For a mental health wellness company, it’s the most stressful experience I’ve ever had, and for the price I’m paying, just not worth it. So I’m on the hunt for something else, and will never recommend this product, since the company does not seem to actually care about mental wellness but their bottom line. It’s not “customer service,” it feels like “company service.” Giving two stars because I do think the product itself worked for me.