Jesse R.
Lack of checks and balances
We ordered our furniture to be refinished In the middle of September and had an estimated ship date of 10/14, but were told to expect it sooner. It arrived 10/21 and was not painted nor were the new feet installed. We finally received our completed furniture approximately 11/28! When we finally received it back complete as ordered, the workmanship was excellent. Customer service was very helpful. If someone in production would have checked on what the techs were doing, this would not have happened. I can't believe they shipped it the first time in the condition it was! They need help in that area of their business. It came wrapped for protection and their driver offered to unwrap it for $100 cash!