Altra Federal Credit UnionReviews of altra.org

Very quick and excellent customer service!

The teller was awesome and very helpful and efficient.

I love the staff and financial programs are excellent.

Excellent customer service!

I was helped with a billing update/ issue with Jeri Lee Weigel​​​​. She was a GEM to work with. Provided me with options to get me setup and saved me additional charges to ensure I wouldn’t miss a payment. Folks like Jeri should always be highlighted, someone who takes care of the task at hand with a great warm welcoming attitude!

Competitive rates and anytime I have called (1800 or the local banks, either one) for help, I have always gotten it. Decent support, the only gripe I have is that my closest bank location never keeps its people long. I have stopped even TRYING to memorize the names of the latest staff, lol Love what they do for community outreach, I would like to see more businesses helping the local area.

Upon entering Altra FCU in clarksville I was greeted by all the personnel. I opened an account for myself and 2 education accounts for my grandchildren. The ease and simplicity of doing so in the office made me feel confident about choosing Altra for local banking. Later that year I up graded one child's account and opened a savings and checking for my grandson who needed a bank in town. Altra has been most helpful and provide the tools I need to get my banking needs done. Thanks to the staff at Clarksville branch.

My routing number was compromised on my checking account. I have had this same checking account for over 20 years. I was devastated. The fraud department was very helpful in getting a new checking account opened. The lady I spoke with was very patient and walked me through each process. I am forever grateful. She always was able to get the funds compromised transferred back to my account the same day. She told me she would watch my account to make sure paychecks were deposited to the correct account. It feels good knowing someone is watching out for you!