Altra Federal Credit UnionReviews of altra.org

Lindale Branch is worthless

Fix your mobile banking system, so it’s not down once a month or more! I may be moving my accounts because of this problem, which seems you cannot fix!

I get locked out of my app/online banking 1-2 times a month. The customer service people I have talked with each time have been rude, whenever I try and call to speak with someone at my branch. I get sent to some other service and, they send me back to the same phone number.

Don’t expect a check from this credit union for work you’ve done with a company that uses them. They’ll charge you to cash it in their bank. If you deposit it in your bank check for transaction fee from altra. It’ll be there.

Mobile banking is a problem. I have several other bank mobile accounts. They have never locked me out. This past Sunday I found on my smartphone that I was locked out of my 6 Altra accounts again. This is the third time, I believe. "Contact your branch," I was told. Of course, I could not do that on Sunday. As of today, the Altra mobile banker just keeps telling me "try again." Please fix ASAP.

I was quoted a loan rate on vehicle and when went to sign it was 2 points higher . I was trying to work with manager Danielle in Onalaska to help fix the rate as she said she would help. I emailed her and another loan person. Danielle never responded to my emails . I gave up

I use my iPad for banking. Suddenly Altra wont let me login with the app - my username and password aren't on record. The username and password work through a browser though. Chat on Altra.org doesn't work. What a waste of time.

I tried to login to my Altra account. I have had trouble in the past and I have changed passwords. So today Altra didn't want my password but instead wanted the last four digits of my social security number. I have had the same social security number all my life (81+ yrs) so I believe I know it. I entered the last four numbers of my social security number ( which should NOT be used for banking purposes) and I was told that my login was invalid. I tried several times to login using my password and my ssn. I was told each time that my information was invalid. I think mt info was spot on but Altra knows better. I tried calling about five or six times but nobody answered. The phone kept ringing but no individual answered. On several occasions I got a screeching noise which hurt my ears. It should not need to ba an ordeal to login to my account. Sometimes I log in smoothly but usually I have to make several phone calls and change my password to look at my own account. This frustrates the dickens out of me.