Altra Federal Credit UnionAt Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cutter B.
Trust me just dont...
Response from Altra Federal Credit UnionJan 4, 2024
Cutter, We'd like to hear more about your experience and why you may feel this way. If there is anything we can do to assist you with your account, please give us a call at 1-800-755-0055. Thank you for choosing Altra!
kristine H.
The worse bank in Winona. completely not friendly. Want to argue with their customers, especially in front of other customers tellers are rude and don’t know how to do their jobs. I would not recommend this bank to anyone.
Response from Altra Federal Credit UnionJan 3, 2024
Kristine, We are sorry to hear about your experience. That is not what is expected at any of our Altra locations. Please give us a call at 1-800-755-0055 if you would like to speak to the branch manager about the situation.
LaRose J.
Everything You have
Response from Altra Federal Credit UnionDec 19, 2023
LaRose, Please give us a call at 1-800-755-0055 to discuss the fraud on your account. Thank you!
Melissa
I had the worst experience with a teller. Spoke to someone at another branch office. Was told i was going to receive a call back. Never received one. i called back was put through to someone. Received a call back and she tells me”that’s on me”, with regards to not reaching out or being diligent. Explained how i was made to feel devalued, said that was terrible , -again,”that’s on me”, and continues to devalue me. The called was made at 6 pm as i was cooking dinner and rather than attempt to make the customer feel heard, proceeds to argue. it’s like she called to upset me more and did not care to think of her words and their impact. horrible.
Response from Altra Federal Credit UnionNov 29, 2023
Melissa, Thank you for providing more information so we can research your account. I understand the situation at the branch was not handled appropriately and we apologize for that. We will use this situation as a coaching opportunity and learn from our mistakes. Please reach out to us if you have any questions about what we can do with your card for a cash advance. We appreciate your business with Altra!
Glendon S.
I hate this organization.
Response from Altra Federal Credit UnionNov 13, 2023
Glendon, It's unfortunate to hear this as this is not Altra's standard. If we have not met your expectations in any regards, we would love to discuss things so we can be given the opportunity to make things right. Please respond here or give us a call at 1-800-755-0055. We appreciate your business with Altra!
Dan
Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.
Response from Altra Federal Credit UnionNov 13, 2023
Dan, I was hoping to get some more information from you so we could resolve your request. Our apologies if your issue has not been resolved yet. You can give us another call at 1-800-755-0055 or email us from your Online Banking for a response within 4 business hours. Thank you for choosing Altra!
lynnt
this is the hardest, worst website I have ever been on. cannot pay my loan on this. I just called today to get a payment book. have not did a payment book forever. I am thinking on changing my loan to another bank. I call and they always say you must of put in the wrong numbers for my checking or loan.
Response from Altra Federal Credit UnionOct 30, 2023
Please give us a call at 1-800-755-0055 to discuss your account and assist you with loan payments online. Thank you for choosing Altra!
ROBERTO P.
Unable to access my account. followed instructions but it did not work. Altra's system is not user friendly, I struggle to sign on every time I want to review the status of my account. Instructions give on line don't seem to work. Never had such bad experience with other providers.
Response from Altra Federal Credit UnionOct 16, 2023
Roberto, Please give us a call at 1-800-755-0055 so we can discuss your account with you. We want to ensure online access is easy for our members, so please let us help walk you through this. Thank you for choosing Altra!
