Altra Federal Credit UnionReviews of altra.org

We did appreciate your A+ checking account for years but it went lethargic, so we no longer use it because it didn't change with the economy. Unfortunately, we just keep a bare minimum in our accounts because the interest you're paying on savings, checking, doesn't compete with other banking institutions. You're not the only credit union with low savings rates. I've had to move our money to other banking institutions that pay 4%+. The old saying, "get it while the gettin's good", is necessary.

No 24hr support. Difficult to contact them.

I went with Altra because they beat out my regular credit union by a percentage point on a recent motorcycle loan. I typically buy a new vehicle every 18 months or so because of the work that I do in the industry, so I was interested in saving some money with Altra. Ultimately, they were fine to work with for originating the loan, but in the months since, I would say that their payment portal and subsequent web services and customer service have been disappointing. Their payment portal is separate from their actual website, it's super confusing and not intuitive at all. Recently when I forgot my password I spent hours trying to get it to reset. This included having to call Customer Service because my account got "locked", having Customer Service tell me I was good to go, but had to manually reset my password on the portal. As soon as I hung up I went to try it, and was still locked out. Not wanting to spend another 15 minutes on hold, I sent over a quick email to which they came back a few hours later saying I would have to call again during work hours (it was now the night time). Here I am now, having the system tell me that they "sent me a password reset email" but with no said email showing up and I am going to get to call them again. I with I would have just stuck with PSECU as my Credit Union. They were phenomenal, easy to work with, and had incredibly easy-to-use payment tools. If I could do it over again I would HAPPILY pay the extra one-percent to not have to deal with Altra's confusing payment tools.

I am leaving a 3 star review because we have not had difficulties until the last few months and have been banking here for 12+ years. My husband lost our debit card so we had them cancel it next thing I know they are telling me I owe $68 in overdrafts and they closed my checking account. I paid the overdraft and just kept my savings account open 2 months later I received a letter in the mail from a collection agency trying to collect the sane $68 I paid the credit union. Then this weekend I have had to help my 19 year old son deal with card holder and account services due to his card being locked over an app he buys stuff from atleast 3 times a week. We have called 9 times between the 2 agencies and they unlocked his card for about 2 hours before it locked again. So my son has no way to access his money until we go in on Monday when the lobby opens. So I guess if you work weekends or 1st shift be careful unless you can borrow money from someone because they said there is nothing they can do. Also I heard my son correct the card services employee 5 times on his gender and he still continued to call him Ms. he has a soft voice but when someone tells you point blank I am a male and would prefer to be addressed as such and their high employee still refers to you as Miss that is an issue.

Online bill pay not user friendly for those paying loans via other financial institutions. I have access to the registered user page on paybill.com and have autopay set up. Somehow, the loan amount increased by 2.85 and now I have a late fee for 8 dollars? Why does this service not allow me to pay whatever the monthly charge is, not a fixed amount that goes up by the month?

I was in the branch off West Circle Drive to make a deposit. The teller instantly made eye contact and gave me a friendly greeting. While she processed my transaction, I noticed another associate in an office behind her. He appeared to be texting or playing a game on his phone. When he got up from his desk, I couldn't help but note that he was wearing well-worn jeans, a polo shirt that wasn't tucked in, and tennis shoes. A quick glance around and I observed that only the two tellers and one other female associate were dressed and acting professionally. Three associates were fooling with the lighting and all were wearing worn jeans. One associate was in well-worn cuffed capris. I understand that our culture has become more relaxed and casual, but this is a business that deals with money and money is serious business. In all fairness, perhaps it was "Beach Day" and they were doing team building with a "hot dogs and root beer floats" lunch. As a "member" of this credit union, I feel like these people represent me, and I was embarrassed. As great as the service and products are, I would only recommend Altra to friends with the caveat, "just don't expect them to LOOK or act professional." And again, the two tellers and at least one other associate were professionally dressed and acting very professional. Perhaps there's a connection between how we dress and how we act when we're dressed a certain way.

In person experience is good. However, most of my banking is done online. First, you cannot save your username or password in a browswer as you can with literally every other financial site (Bank of America, Discover, etc, etc) that I use. So every time you sign in, you have to type both ID's in. Second, while balancing my checking account, it logs me off ridiculously quickly, so one session usually requires signing back in 3-4 times. Third, Altra's website experiences significant downtime, resulting in no access to your account information or funds more often than any other financial site I use.

I really dislike having to do all of my paperwork transactions with a teller rather than in an office with a banker. There is no privacy and it holds up the line for people doing simple transactions. I also don't like the constant use of first names. Customers should be addressed as Mame and Sir. A dress code for employees would be nice also as many of them look very unprofessional.