Altra Federal Credit UnionReviews of altra.org

Use people that will actually help people.

Account 1709904816 My name is Shana Ferrara. I have been a member for years. Many years ago when I first opened my account I was working in Tyler and the banking was convenient. I left that job and went to Lufkin. I closed my account because the company I worked for did not have direct deposit and there was no Altra in Lufkin. Before I closed the account I deposited a check via photo. The check didn’t show up in account for several days and I cashed it in Rusk. I called Altra and told them what I had done and after two weeks since the check wasn’t sent back to Altra I was advised that the one in Rusk would probably bounce and that I needed to call them. I took the money out of my account and closed it and took the money strait to the place that cashed the paper check, explaining to them that the check would be returned and why. I never heard another word. I went back to work in Tyler and went back to Altra to open up another account. I was told that I had a write off of $1700+ dollars or so. I immediately went to Rusk, picked up the cash from the place where I cashed the paper check and paid off the balance. The lady in Rusk apologized immensely for not letting me know that the check was never returned to her and she was holding my money. I told her it was straitened out and all was good. I then opened my current account back at Altra. However, I have been treated like a second class citizen for this mistake for years. I cannot take a photo deposit, use the ATM or do anything unless I physically walk into a branch. I have never had a returned check and I auto deposit my check twice monthly. However, when I get bonuses at work it makes it difficult because I work in Henderson 8-5 and I can’t drive to Tyler to make deposits in person. I think enough time has gone by that I could be able to be treated like a normal customer. I paid the write off years ago and have remained loyal. I can open another account elsewhere but I like doing business in Tyler. Can someone please see what I need to do to be able to deposit my checks remotely and use the ATM for deposits and other business?? I assumed after so many months or years, I would go back to being a normal customer but that hasn’t happened yet and I need to either move everything or get this fixed ASAP!!! Thank you and have a great day!! Shana Ferrara

I recently applied for a pre-approval on an auto loan. The pre-approval process via phone was quick and convenient. The information (interest rates, loan term, vehicle year) initially provided was communicated clearly by the Altra representative I spoke with. However, I was disappointed to learn that the interest rate I was quoted during the pre-approval process was not the interest I ultimately received when I purchased a vehicle. I called Altra to inquire about the discrepancy. Communication regarding the discrepancy was unclear and ultimately I was told that the rates fluctuate based on the time they are submitted. I was disappointed as this was not made clear during my initial conversation during the pre-approval process and dissatisfied that Altra was unwilling to honor the original interest rate that was presented.

I’ve already told you everything

Working with people in establishment is great. The one concern is using the mobile application where there is a bug getting EStatements on iPhone. I reported issue two years back and chatted with customer support few times and so far no resolution other than it is known issue.