Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union reviews

Showing 246 reviews with 5 stars · Clear filters

Christine T.
Feb 14, 2023
Loan
Easy to work with, professional and kind
Response from Altra Federal Credit UnionFeb 14, 2023
Thank you for choosing Altra, Christine!
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Jesse G.
Feb 4, 2023
Blessed excellent customer service
Blessed excellent customer service
Response from Altra Federal Credit UnionFeb 6, 2023
Thank you for choosing Altra, Jesse! We're glad you're here!
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Vesta L.
Jan 28, 2023
In person service remains top notch
In person service remains top notch, even though I prefer using phone service and the automated service works for simple general inquiries, but more complex situations require a live person.
Response from Altra Federal Credit UnionJan 30, 2023
Thank you for the kind words, Vesta! We appreciate you choosing Altra to help you live your best life!
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Jean J.
Jan 25, 2023
Always answers my concerns
Always answers my concerns. Very friendly.
Response from Altra Federal Credit UnionJan 25, 2023
Thanks for choosing Altra, Jean! We're happy to assist you anytime!
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Pat E.
Jan 19, 2023
Prompt help and knowledgable.
Prompt help and knowledgable.
Response from Altra Federal Credit UnionJan 23, 2023
Thank you for the kind words, Pat! Let us know if we can be of any assistance in the future. Thanks for choosing Altra!
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Thamara L.
Jan 19, 2023
Excellent Customer Service A+…
Kate is an excellent Representative everything was explained in details. She went above an beyond to assist me with my loan process, personal account and even credit card. The best experience I’ve ever had with a bank.
Response from Altra Federal Credit UnionJan 23, 2023
This is so great to hear, Thamara! We think Kate is pretty awesome too! Thanks for choosing Altra!
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Arielle M.
Jan 14, 2023
My representative
My representative, I believe her name was Jane, was very friendly and informative. I called to add travel notes to my account and she even recommended a service to me for travel. While conversing I wondered if there were any branches in Washington state, and she let me know about the option to search partnered credit unions in the area. She was great.
Response from Altra Federal Credit UnionJan 17, 2023
Thank you for sharing your experience, Arielle! We appreciate you choosing Altra to help you live your best life!
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Kay S.
Jan 11, 2023
I wanted to extend my loan for repair…
I wanted to extend my loan for repair purposes. The person I worked with was very friendly and efficient. Answered any questions I had promptly. I am very happy with the outcome and my experience with Altra.
Response from Altra Federal Credit UnionJan 11, 2023
Thank you for sharing your experience, Kay! We're happy to hear everything went well for you! Thanks for choosing Altra!
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