Altra Federal Credit UnionReviews of altra.org

Customer service

Love them so helpful honest and so trustworthy

I would like to give a shout-out for Matt Monsoor, Real Estate Closer II for a job well done. I was recenting working with him (I work for a title company) on a real estate closing that was a bit challenging. Matt did an awesome job communicating with me and keeping the closing running smoothly. Matt, you are awesome to work with!

Friendly and easy!

Bari Owen helped me with a debt consolidation loan today and it was SO QUICK AND EASY! She was able to get me an amazing rate and within an hour of walking into the branch, I had e-sign documents sent to me to sign and send back. Give that woman a raise! So friendly and personable, treated me like family and truly wanted to help me.

Kathy Vongroven was very helpful and patient with my mother. Kathy was knowledgeable about the different types of accounts and knew exactly what I wanted for my mom. I had a few questions that she had to follow up on for me. She was timely in her response. Kathy went above and beyond!

Melody, my personal banker, was outstanding in every way. She has a dynamic personality and is kind, patient, and filled with knowledge. She is a student of her profession and knows it well. I'm so happy that she was the person who helped me open my personal and business checking accounts.

The question was answered right away and money deposited within a hour of talking with the representative.