Patricia S.
Revised review with full satisfaction & confidence; Beware Althea Academy failed to refund within 14-day window
Dear Althea Academy, I have reached out for over 2 weeks at your provided email address on behalf of my Mom, Beverly Simons. Unfortunately Mom needed to cancel (within 14 days) and request a refund for her VIP modules. You cancelled my modules instead of Mom's, by mistake. Although I have received a few responses from Sheila in Customer Service stating she will sort out the "mess" your company has created, she has not responded at all over the past week. I am beyond frustrated and very disappointed with this company. The product is excellent. Customer service so disappointing. I hope my forced negative review with expedite a full refund as promised for my Mom!! May 4/26 revised review submitted with sincere thanks & appreciation: This company sorted out the email communication issues behind the scenes (to hopefully prevent future communication gaps for others), acknowledged responsibility and took concrete action to more than fully satisfy both Mom and myself. We will both continue to enjoy lifetime access. Thank you Althea Academy! If you are a prospective customer, please do place your confidence, money and trust in this company 100%. They have fully re-earned our trust. The resources are excellent and will support ongoing personal growth & development for many going forward. Thanks once again Sheila @ Althea Academy for making things right!! Pat Simons
Response from Althea AcademyApr 17, 2026
Dear Patricia, Thank you for taking the time to share your experience, and please know how truly sorry we are for the distress this situation has caused you and your mom. You absolutely should not have had to follow up repeatedly for the situation to be resolved. This is not the standard of care we hold ourselves to, and we fell short. We want you to know that we have reached out to you directly via email to explain in full how this has been resolved and to ensure the refund was honoured as promised. Your kind words about our product mean the world to us and it makes the failure in our customer service all the more painful to read. We are committed to doing much better. We hope to have the chance to restore your trust. Warm regards, Tara from the Althea Academy Team




