ALT. FragrancesReviews of altfragrances.com

Quick responses. Great communication

The company was great to deal with when I had an issue and the product is exactly what I wanted.

I received my first order today from ALT Fragrances, and as soon as I opened my mailbox, I knew something was wrong. Let's just say my mailbox never smelled so good. Unfortunately, 1 of the 3 bottles was broken in transit, and as I type this, I still smell like the scent. I immediately opened the other 2 to determine the broken bottle and promptly emailed their customer service. Their response time was refreshing, less than an hour. No questions asked, they told me the damaged bottle would be replaced and I'd be notified once it shipped. Less than an hour later, that notification was received. In an age where customer service seems to be a lost art, kudos to ALT for not only producing an outstanding product, but standing behind it all the way. That is how you get customers for life.

Just received my first order from ALT Fragrances. I ordered a 3 pack and added a Mystery Scent as well. I received it pretty promptly, but when opened I noticed one of the Fragrances I ordered was not there and there was a Mystery Fragrance and another I did not order (4 bottles total still). I emailed custom er service to notify them and in less than 12 hours they responded and also had already placed an order to send the fragrance I was missing. Errors occur and I judge a company by how they responded. ALT Fragrances handled it promptly and politely which is all one can ask for. BTW, I am very happy with all of the scents I ordered!!

ALT. Fragrances have some amazing scents! My favorites are Exec no 26. And Agar Gold. Alone or mixed together it creates a wonderful scent!! And now, for the first time, I had an issue with a bottle leaking, but their customer service was amazing as well!! Replaced the bottle and started shipping it out the next day!! What a great way to keep a customer!! You guys rock!

I had an issue with my order arriving damaged due to a leak during shipping, and I was genuinely impressed with how quickly ALT Fragrances handled it. Their customer service responded promptly, was friendly and professional, and made the replacement process completely hassle-free. It’s refreshing to see a company stand behind its products and take care of its customers without any runaround. The level of communication and responsiveness exceeded my expectations, and it’s one of the reasons I’ll continue purchasing from ALT Fragrances in the future. Highly recommend both their fragrances and their customer support.

I love ALT Fragrances! I have been buying their perfumes for 4 years. I had a slight issue with my latest order and they resolved it in less than 24 hours. 10/10 highly recommend!

I have made several purchases from ALT fragrances and am always impressed with the quality. Great longevity of the fragrances. The packages always come quickly and their customer service line always is very quick and prompt to respond to any concerns or questions that I had. Usually rectified within 24-48 hours. Will continue to make purchases from ALT fragrances!!