ALT. FragrancesReviews of altfragrances.com

I should've read reviews before purchasing. Placed an order Nov 30 and received shipping notice Dec 4 but by Dec 12 the tracking information hadn't changed. I called the shipper (DHL) to confirm no issue on their end and they advised a label had been created by ALT but no package provided to DHL. You can't call ALT, so I had to email customer support; they told me it simply hadn't been processed yet but that they made a note to the fulfillment team to give it high priority and offered a discount code on a future purchase. Another 15 days later and still no package, so I again email customer support. This time I'm told there was an 'error in the shipping process!' and a new package would be sent. On Dec 29 I get notification of the new order but they still don't actually ship it until Jan 7. I finally receive the perfume on Jan 9, over 40 days after placing my order. All of that wouldn't be so bad except the perfume I received is - as others have noted - very poor quality and smells strongly of rubbing alcohol. It's so bad that the first few sprays will burn your throat and eyes when applying to the neck. So in the end, I've paid $75 after shipping and tax and waited 40+ days to receive a junk product I can only use as... pillow mist? Air freshener? You can't return the product, either, for a refund as they only allow for store credit. So if you're unhappy with their poor quality product and extreme delayed shipping, your only solution as the customer is to experience it all again for a *different* awful product. Do yourself a favor and avoid this company completely. UPDATE: On 03-01-23 ALT Fragrances attempted to have my review removed by stating it was "not genuine" and required me to prove I did in fact place an order. This company also removed my one star review from their website. I imagine someone has a full-time position with ALT scrubbing bad reviews from the internet in order to dupe more customers into purchasing their worthless products. A quick search of their own records would reveal that, yes, I made a purchase and gave them money, but of course being honest isn't ALT Fragrance's concern; much better to simply feign ignorance, say the reviewer is a liar and try to get it removed. Good luck with the BBB complaint while you're at it, ALT.

It’s been over three weeks of a no show package. Fake tracking number says it’s in Florida, yet their service rep said “It’s been returned to sender”. Okay, I want a refund. No refunds allowed, we can re-send. What a joke. They delete all negative comments on their IG as well.> update: after 4+ weeks I finally had someone re-send a new package and a different associate give me a refund (minus the shipping costs) and clearly stated, “This is against our policy, as we do not offer refunds”. It took me at least four-five tries with different support members and threats to alert the better business bureau to get these responses. They definitely do delete negative instagram comments, there were multiple posting questions about their missing orders and why are my comments being deleted, and then mine got deleted as well. Take the risk if you would like, but if you don’t get your order, understand that you will jump through a ton of hoops in attempt to get a refund or a new package.

I placed an order from Alt on Dec. 3rd. When I placed the order, the info said I should receive it by Weds., Dec 7th. Legit shipping time from FL to NY. After having received no shipping info or update, on Dec. 11th, I signed into my account and saw that my order was "Delivered." In addition to not having received my order, there was no tracking number or other info. On Dec. 13th, I'd gotten a Google email asking how my experience with Alt went. I said just what I've said here and a few hours later, I received an email from Alt stating my order was shipped, complete with tracking number (coincidence??). I'm also side-eyeing the Alt's login process. Instead of creating a username and password like 99.999999% of other sites, with Alt, you type in your email address and wait for them to send you a code to access your account. At this point, I'm wondering if I should've just spent the few hundred for the authentic perfume. Atleast, then, I'd know what I was getting and not just hoping it smells the same. Plus, I could've gone to the flagship store and had it by now, amongst other things. I'm not a fan of dupes but the You Tube reviews of the scent are so good, plus, my co-worker wears Dossier's dupe Bacarrat Rouge and she smells AMAZING! So, I thought maybe dupes aren't so bad and I'd give this dupe a try. I hope the reviews are right and the wait is worth it. UPDATE!!! It's Dec. 17th and I've received my order! First impressions: whomever says this smells like Bond No. 9's Greenwich Village must've been paid handsomely to lie. I've been wearing my sample of the authentic GV and from the opening notes to the dry down, this smells NOTHING like GV. Maybe I got a bad batch? I've just peeped Alt's returns policy and surprise, surprise...! They don't give refunds. Only exchanges or store credit. This bottle of Gables will be going in the trash and I'll do what I should've done from jump street and purchase the authentic perfume. If I were to wear this in public, I'd owe many an apology for leaving them nauseous which is exactly how I feel when I get a whiff. Lesson learned, my friends. Lesson learned. MY REPLY TO ALT's REPLY: It's always great when a company wants to do right by their customers. I appreciate their detailed reply to my review! I also appreciate their offer to help me find a fragrance that better suits my preferences. After throwing out my bottle of Gables, I purchased the authentic Bond No. 9's Greenwich Village, so problem solved. :) While ALT wasn't/isn't for me, many seem to love it! On that note, I wish them the best and continued success!

Im sad i bought these fragrances, they smell like mostly alcohol and the little bit of fragrance that you can smell is very light and seems like it disappears once it's on you. Swear i was so excited and am very disappointed.

Placed an order for a gift that was “returned to sender”. I alerted them immediately that the package was on the wrong track, hoping they would make it right and it would arrive in time for the recipient’s special day. First they insisted it would make it, then when it didn’t they refused to give me a refund citing their exchange-only policy. I had nothing to exchange - the package never arrived in the first place. Yet to this day they have my $$ and are only offering to send out another package. If they would have given me a refund there’s no question that I would have ordered from them again in the future. However, they have been really unnecessarily difficult. I didn’t want a replacement. I already bought a replacement gift and now have no intention of giving them any more of my attention. I’m more concerned with warning others that if something goes wrong this company is a headache to deal with.

Total scam... smells like alcohol then evaporates in 20 seconds leaving you smelling like cleaning products they use to clean gas station bathrooms

Poor packaging and terrible customer support. If your items arrive damaged, don't expect any satisfying resolution. I was so excited to receive my items in the mail. It took awhile to get to Canada, but they eventually arrived. The item was in an envelope with bubble wrap. Lightly lined. Nothing was protecting the items inside, other than what it came in. This is their fault for sending an international order in a lightly lined envelope, and has nothing to do with the shipping company. I've ordered multiple things from the states from the shipping company with absolutely zero issues because the company I ordered from packed the items safely. As soon as I opened the package, the smell was so strong. The box was damaged (during shipping), and the contents were leaking. They continued to leak and there was no way to store them so they stopped leaking because they were damaged during shipment. I contacted customer support and they offered to send out a new package. I asked them if they could package it better so this doesn't happen again, and they said no and instead offered a store credit (not even for the full amount, I would still be out $20+ in shipping/shipping insurance). I told them I do not feel comfortable ordering from them ever again since they cannot package their items well enough for international travel. Now I'm out $72 and I'm disappointed I didn't find a cheap alternative for high-end fragrances. At no point did they offer any sort of refund, only store credit so you would have to spend more money on their site. DO NOT pay extra for shipping insurance. They offer it, at a cost, and it does absolutely nothing to make sure that you're insured against shipping damages. All they do is take your money. I have never had a company expect the customer to incur ANY sort of loss when the items they receive are damaged. Companies can file an insurance claim when items are damaged and get refunded. Any reputable company would insure their items. It's very telling that they ask customers to pay extra for insurance, and have the option to get money back from damage for themselves, but do not offer it to the customer, so the customer is out money for damaged items. It's extremely shady to do something like that! The bottles continue to leak and stink up the room they are in, and induce headaches. Holding onto everything until a resolution is reached. Will keep everyone updated if the company decides to be accountable for their shipping practices. Not holding my breath.