ALT. FragrancesReviews of altfragrances.com

Response from ALT. FragrancesMar 30, 2023

Thank you for taking the time to share your feedback on our fragrance. We're sorry to hear that the scent didn't meet your expectations. At ALT. Fragrances, we strive to provide a wide variety of fragrances to suit different preferences, and we understand that not every scent will be a perfect match for everyone. In response to your concerns about the price and the need for smaller samples, we truly appreciate your suggestion. We're always looking for ways to improve our customers' experiences, and offering affordable samples is a great idea. We will definitely take this into consideration and discuss it with our team as we continue to develop and expand our product range. In the meantime, we would like to offer you the opportunity to exchange your current fragrance for another one in our collection. Our customer service team will be happy to help you find a scent that better aligns with your preferences. Please reach out to us at [email protected] to discuss the exchange process. Once again, thank you for your honest feedback. We value your input and hope to have the opportunity to provide you with a more enjoyable fragrance experience in the future. Warm regards, ALT. Team

Response from ALT. FragrancesMar 30, 2023

Hello Richard, We are truly sorry to hear about your experience with your recent order at ALT. Fragrances. We understand how frustrating it can be when a purchase doesn't arrive as expected, and we apologize for any inconvenience this delay may have caused you. We constantly work to improve our shipping and processing times to ensure a smooth and timely delivery for our customers. It is clear that we fell short in this instance, and for that, we sincerely apologize. In order to address your concerns and find a resolution, we kindly ask that you reach out to our customer support team at [email protected]. We will investigate the issue with your order and strive to make things right. Your satisfaction is of the utmost importance to us, and we are committed to doing everything we can to resolve this issue to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards,

Response from ALT. FragrancesMar 30, 2023

Hello, Thank you for sharing your feedback regarding your recent purchase with ALT. Fragrances. We apologize that the scent you received did not meet your expectations and for any inconvenience this may have caused. We always aim to provide high-quality fragrances that closely resemble their inspiration, and we're sorry to hear that this particular scent did not live up to that standard for you. While we understand that individual preferences and scent experiences may vary, we take your concerns seriously and will share your feedback with our team to continually improve our products. Regarding our return policy, we do offer store credit to provide our customers with the opportunity to find a different fragrance that better suits their preferences. We understand that this may not be the ideal solution for everyone, and we appreciate your feedback on this matter. In an effort to resolve this issue and help you find a more suitable fragrance, please contact our customer support team at [email protected]. We will be more than happy to assist you in finding a scent that you will enjoy and to facilitate the exchange process. Once again, we apologize for the disappointment, and we hope to have the chance to provide you with a better experience in the future. Warm regards, ALT. Team

Response from ALT. FragrancesMar 29, 2023

Thank you for taking the time to share your experience with our Baccarat Rouge 540 Extrait. We are sorry to hear that it did not meet your expectations in terms of scent and longevity. At ALT. Fragrances, customer satisfaction is our top priority, and we apologize for any disappointment you have experienced. We understand the importance of offering high-quality products that deliver the best possible experience for our customers. As such, we will relay your feedback to our development team to review and address any possible improvements for our fragrances. In the meantime, we would like to offer you some assistance to improve your experience with our products: Please reach out to our customer service team at [email protected]. We would be more than happy to discuss your concerns and find a suitable solution. If you are not satisfied with your purchase, you can take advantage of our 30-day return policy for a refund or exchange, provided that the product is in its original condition. We sincerely appreciate your feedback and are committed to continually improving our products and services based on customer input. We hope to have the opportunity to provide you with a better experience in the future. Once again, thank you for your review, and please do not hesitate to contact us if you have any further questions or concerns.

Response from ALT. FragrancesMar 30, 2023

Hi Maureen, We're truly sorry to hear that your order has not arrived yet, and we apologize for any inconvenience this delay may have caused you. It's certainly not the experience we want for our customers, and we understand how frustrating it can be when a purchase doesn't arrive as expected. While we encourage customers to contact USPS for tracking-related inquiries, we also want to provide you with the assistance you need to resolve this issue. Please reach out to our customer support team at [email protected] with your order details. We will investigate the status of your shipment and work with you to find a suitable solution, whether that's resending the order, offering a refund, or another option that meets your satisfaction. We appreciate your patience and understanding, and we're committed to ensuring that you receive your order and have a positive experience with ALT. Fragrances. We hope to have the opportunity to serve you better in the future. Warm regards, ALT. Team

Response from ALT. FragrancesMar 21, 2023

Dear Tahmid, Thank you for taking the time to leave a review on Trustpilot. I'm truly sorry to hear about the unfortunate experience you've had with your recent order (ALT647405). As an ALT. Fragrance representative, I would like to assure you that we take these matters very seriously and are dedicated to providing the best possible service to our customers. I understand that your package has been stuck at "USPS awaiting item" for a week, and I can empathize with the frustration this has caused. I'd like to clarify that we are a legitimate business and the delay you're experiencing is certainly not a reflection of our standard service. In order to resolve this issue, I will immediately contact our shipping partner, USPS, to investigate the situation and expedite the delivery of your package. I will personally follow up with you to provide updates and make sure your package is delivered to you as soon as possible. Furthermore, as a gesture of goodwill and appreciation for your patience, I would like to offer you a full refund for the shipping costs you paid for this order. Please allow a few business days for the refund to be processed and reflected in your account. Once again, I apologize for the inconvenience you've experienced, and I assure you that we will make every effort to prevent this from happening in the future. We value your business and hope to have the opportunity to serve you again and provide a more positive experience. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We're here to help. Warm regards,

Response from ALT. FragrancesMar 6, 2023

Dear Attila, We are sorry to hear that you have had a negative experience with our brand and that you have not received your order. We take full responsibility for this and apologize for any inconvenience that this may have caused you. We would like to assure you that we take customer service very seriously and we are committed to resolving any issues that our customers may have. We understand that you have not received your order and that you have been promised a refund, but have not received it. We are deeply sorry for this and would like to make it right. Please know that we are currently investigating this matter and working diligently to resolve the issue. We appreciate your patience and understanding in this matter. We kindly ask that you please reach out to us directly via email at [email protected] so we can further investigate and provide you with an update on your refund. We value your business and hope that we can make this right and regain your trust as a valued customer. Sincerely, ALT. Fragrances

Response from ALT. FragrancesFeb 17, 2023

Dear Carson, We are sorry to hear that your experience with our company was not satisfactory. We apologize for any inconvenience caused by the delay in receiving your order and any frustration caused by our customer service responses. We take customer complaints very seriously and we would like to look into this matter further. Please provide us with your order details so we can investigate and resolve this issue as soon as possible. We understand the importance of timely delivery and we will do our best to rectify any mistakes made. We do offer store credit as an alternative solution, as we would like to ensure that our customers can still benefit from our products even in the case of a mishap. However, we understand that this may not be suitable for you and we would like to find a resolution that works for both parties. Again, we apologize for any inconvenience caused and we would appreciate the opportunity to make things right. We hope that you will consider us again in the future, and we thank you for your feedback. Best regards,