Lynda
Horrible customer service Mediocre product
I have been a rather long term customer of Alt perfumes. Not becase they are great, just because they are cheap. We like Eccentric Molecules 01 but it's hard to find, so we discovered Alt Particles. It's a mediocre facsimile of the original. You have to use a lot because it really fades quickly. Shipping time is inconsistent and they barely protect the product in Shipping. Boxes are always banged up, slightly leaking and dented. Once I recieved a totally broken bottle , I sent a picture and they eventually sent a replacement. This last order, one of the bottles were mislabeled and it said Particle, but clearly was not. According to their self service returns, the scent would not be returnable or eligible for exchange because I had a 20% coupon on a 5 bottle bundle. I wrote separately and explained the situation and they said they would send me a new bottle if I sent the bottle back at my own cost. I don't feel this is the way to treat a long term customer. It's not that I don't like something I ordered. They mislabeled it and sent me the wrong thing. Why should I have to pay for the return shipping? I obviously know what it should smell like and this is not it. So here's a Buyer Beware warning, if you don't like the scent you get, you can't return or exchange it if you use a coupon.

