ALT. FragrancesReviews of altfragrances.com

Scam! Neha Pathak who I was going back and forth in my email regarding my package that never arrived. I asked for a full refund but Neha stated that they can only do store credit which is another work around to locked in customers or they could just send another replacement. After that, no further emails from them. Im surprised there’s no lawsuit against this company! Do not buy any product from this company!

I would leave zero stars if I could. For starters the Executive cologne they claim is an exact copy of Creed Aventus smells like kitty litter. I was mortified as these were bought as gifts for clients who I thought would enjoy it. Luckily they are friends who had a great attitude about it. OK moving on, I requested a refund and they only want to give me a store credit. I explained to them that I already bought a 6oz bottle of cologne from Macy's which will last me a year and the other reviews I've read about their other products are terrible so I insited on a full refund. They refused and I've protested the charge on my credit card. I suggest that yoy DO NOT buy their products! Read reviews on other sites besides theirs!

Afte constant STOP requests, and even emails to the customer support team this brand refuses to take me off their SMS marketing list. Horrible experience, will not buy from this brand and will be reporting them for misuse of user data.

I never received the perfume, Alt Crystal 23. There is no phone number to resolve the issue. I emailed back and forth several times and the customer service representative said they would mail a replacement. They never sent a replacement, no supporting tracking number to confirm a replacement was even sent, so that was a lie. I requested a refund of my bottle of perfume with the shipping fee I paid, and that was ignored. Now they do not respond to my emails at all. I was totally ripped off.

This company is an absolute joke. They have no customer service phone number, so you have to go back-and-forth with somebody through email and they take two and three days in between each email to respond to you. They don’t honor the discounts that are given when it takes them forever to respond, and then they claim they’re going to give you a discount to use on a future purchase, but they never do. It should be a red flag for everybody to deal with a company that doesn’t have real Customer Service! RUN!!!

They advertise their product extensively on the internet and through pushing message on your phone. Some of the perfumes are close to original perfumes and some are not. They tell you that shipping is 3-7 days but in reality they have no clue when will it be shipped and when you are going to receive it. I have ordered perfumes during Black Friday and it supposed to delivered with in 7 business days. but 5 business days later they had no clue when would be shipped. So I gave him additional 7 days to ship with a note if can't cancel my order. It didn't take more than few minutes to cancel my order. It seems that they were not going to deliver it not even on or after 14 business days. Customer service seems don't care to retain customers. I have created an urgency for them and they cancelled my order. I send a message to reinstate but it was cancelled permanently with all the black Friday discounts gone. so basically in order get same order placed, I had to cough up another $75 and wait another 14 business plus to receive my order. I asked them to remove me from their email list. I don't business with people have sense of customer service.

I am writing to bring to your attention an issue with the recent order I received. Upon opening the package, I discovered that one bottle (Executive No. 26) was broken and completely leaked damaging order paper in the box. I am attaching photos for your reference. Furthermore, I noticed that I received multiple units of the same fragrance, 1) 2 bottles of Executive No 26 2) 2 bottles of Crystal No 23 3) 2 bottles of Farouche No 29 whereas my order included a variety of fragrances. This discrepancy is quite concerning! I kindly request your assistance in resolving this matter promptly.

Wish I’d read some of the before I purchased. Fragrances smell like the $5 ones you woke buy at the market. All the reviews on the website are 100% fake and when I left a bad review they took it down. This company should be shut down.