Dion C.
Received a damaged item
Received a damaged item. Sent an email and got a sameday response and outcome was they agreed to send a instant replacement. Great customer service.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,713 reviews with 5 stars · Clear filters
Dion C.
Received a damaged item. Sent an email and got a sameday response and outcome was they agreed to send a instant replacement. Great customer service.
Adrian R.
Good afternoon, ALT Fragrance Support Team, I am writing to express my sincere appreciation for the outstanding customer service I received regarding a recent issue with a damaged fragrance during shipping. Your representative, Lucas, addressed my concern with remarkable efficiency and professionalism. He provided a prompt resolution and arranged a replacement in a courteous and empathetic manner that truly reflected ALT Fragrance's commitment to customer satisfaction. His approach made me feel genuinely valued as a customer. Thank you once again for your swift and thoughtful support. I look forward to receiving my replacement and will definitely be exploring additional fragrances soon. I will also be recommending ALT Fragrance to my friends and family.
Michael H.
Great support for great product. I collect fragrances, and Corsair 22 is so far the best inspired by Creed Viking perfume.
Teresa W.
Very quick responses and very helpful , caring staff, willing to please their customers!
Lanny S.
I have ordered Alt many times and always have had a great experience. Customer service is top notch.
Ioanna G.
I appreciated the customer support, they were very kind and professional. I found lovely inspired versions of some of my favourite perfumes in very economic prices and of very high quality. I was particularly happy to find an amazing dupe of one of my favourite discontinued perfumes, Matcha Meditation of Maison Margiela. I can only recommend ALT.
Noel A.
Have yet to receive my order but the customer service is great so far and I’ve bought before from here so the products are a must have on being the closest to the original
Joey A.
Alt sent another shipment on top of my original order. They care about their customers. I like that.