Als.comReviews of als.com

Response from Als.comJun 20, 2018

Hi Jeff! We apologize for your poor experience! We are doing everything that we can to ensure that customers reach one of our customer service representatives within 1-3 minutes of calling! It looks like we attempted to call the number on your order and just missed you! We would love to speak with you directly to see what we can do to resolve this issue more fully! Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks! Al's Customer Service 435-554-8257

Response from Als.comJun 20, 2018

Hi Dennis! We apologize for this! Due to the circumstances you should have been refunded for the shipping that you paid, and we have now refunded you. It looks like we attempted to call the number on your order and just missed you! Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks, Als.com Customer Service 435-554-8257

Response from Als.comJun 20, 2018

Hi Kevin, We apologize that you had a poor experience with us! We do all that we can to ensure customer satisfaction! It looks like we attempted to call the number on your order and just missed you! Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks, Als.com Customer Service 435-554-8257