Als.comReviews of als.com

Response from Als.comFeb 1, 2019

Hi Jennifer, We apologize for the error in your shipment. It looks like our listing was mixed up and matched to the incorrect product. Unfortunately, the item that you ordered is currently on backorder with the manufacturer and wouldn't get to you in time for your trip. Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks, Als.com Customer Service 435-554-8257

Response from Als.comJun 28, 2018

Hi Thomas, We sincerely apologize for the experience that you had! We definitely want to make this situation right. It looks like we attempted to call the number on your order and just missed you. We would love to speak with you directly to see what we can do to resolve this issue more fully! Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation. We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks! Al's Customer Service 435-554-8257

Response from Als.comJun 25, 2018

Hi Houston We apologize for the delay! From what we can see the manufacturer was contacted they notified us they would ship the replacement parts, we have followed up and will keep you posted! It looks like we attempted to call the number on your order and just missed you! We would love to speak with you directly to see what we can do to resolve this issue more fully! Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks! Al's Customer Service 435-554-8257

Response from Als.comJun 27, 2018

Hi Lesley! We apologize for the experience that you had! We definitely want to work with you to resolve this situation to make sure that you are taken care of! We would love to speak with you directly to see what we can do to resolve this issue more fully! It looks like we attempted to call the number on your order and just missed you! We would love to speak with you directly to see what we can do to resolve this issue more fully! Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks, Al's Customer Service 435-554-8257