Als.comReviews of als.com

I ordered waders. Wrong size came. Site didnt ask for stout, reg or king. I got king which are horribly big. Next pair werent even the same brand or camo. Next pair after were king again. They admit they were wrong on website and just want to refund me and send waders back? So let me get this straight, 3 wrong waders, 3 weeks without waders, then i drive 3 big boxes to ups to mail back. Where do i win? Thats a total waste of my time. Crap happens but this is your fault, make it right!

2 weeks ago I ordered some gloves. Few hours later they sent me a tracking number. So far no updates, tracking shows USPS awaiting item. No response to my email either. It's the first and last time with Al's.

Ordered water filters to use on a vacation trip (Read: Needed filters to filter water on hikes, as ours went bad). Product was sent USPS. Website did not state shipping method; no place to put a note on the order. USPS cannot be delivered to the address that was provided (shipping system should know this, REI doesn't have an issue determining this), and USPS returned the package to Als.com. No big deal. Order was returned to Als.com 3 days later. Als.com stated that they could not cross-ship, no big deal. Als.com gets the order back, give them a day to reship. No action on the order. 8 days, 8 phone calls, 3 unfulfilled promises for call-backs, a Shipping Manager that can't be found anywhere. Eventually spoke with the GM, receiving a promise of shipment by EOD. 4:59PM (their time) get an email that states that package was shipped Next Day Air and could not go out that day, because they missed the shipping time for the day. First call (of 3 calls) for that day occurred at 9:45AM that day, gave them plenty of time to remedy and ship. Check the tracking number, package will arrive 4 days after the shipment date. Should be here today (Friday) if this actually was shipped Next Day Air. Package will arrive Monday, after we have left to return home. Will have to have someone here ship it to us at home, and no longer have a use for the filters this vacation. If I conducted myself this way with my job, I'd get chewed out. How long has Als.com been in business? 100+ years, and still has communications, accountability and logistics issues?

Ordered a ski mask that was in stock. Days later they cancelled the order. Then invited me to join their VIP group. Really? A total waste of time. Do not waste your time.

Very Bad Customer Service - I ordered a $15 black and grey balaclava. Instead, they sent me one that is pink and purple. I called to tell them about it, and they weren't apologetic one bit about it. They told me to mail the pink and purple balaclava back to them, and when they received it, they would refund me my money. They said I could then order the correct balaclava again. Most good companies would have apologized and immediately sent me the correct item.

I ordered an arcteryx ski jacket and matching ski pants. They shipped only the jacket but charged me for both. They then emailed me to offer me a cheaper north face product and said would exchange free of charge (charge for what?). I declined it and asked for a refund on the pants. A different person replied and said I would get current selling price of the pants back. What the heck? Als.com so far is my worst online sports shopping experience. Still no refund today just entered a dispute via the credit card company. Do not risk your money on this site!

Canceled an online order days before it was processed ( bought on Wednesday night, canceled on Thursday afternoon), come Monday morning I get an email saying it's already been shipped then another email literally 2 minutes afterward of them apologizing for shipping my canceled order even though my card was already charged. Now I would have to wait for the items to get here, refuse the box and pay the 15% restocking fee. I tried emailing them before the weekend to see if my canceled order was processed but no one answered not even when I called. Never buys things online from these absolute goofs.

Ordered a high dollar product for a birthday present from, Als.com on Sunday night, Wednesday, 13:37, EDST, Received an email stating, "they do not have the item in their inventory". Have to wait until the credit card transaction clears before re-ordering from a different site. Als.com, not only do keeps the interest from the transaction, I no longer can meet the birthday of the individual intended. Thanks for nothing. Again, will have to wait for the transaction to clear first. Should have notified me the first business day of the dependency.