Als.comReviews of als.com

Delivery dates never right. Picked up then nothing.

Ordered a wake board package, they emailed me 8 days later that they didn't have it in stock anymore and tried to bait me into a different wakeboard that was a much worse deal for the same price. Found out that they had both the wake board and bindings separately, but won't combine them into the package because the buyer said they couldn't. If you are going to sell something, then make it right. Not real impressed.

I ordered a Thule roof top tent from Als.com. Price was very competitive and with free shipping. I promptly ordered. After 3 days, my order was stuck in "Handling Order" status. Called the support hotline, which was quick to answer. Customer representative explained that this was a direct ship item, and my order will be updated once they have shipping info. 5 days later, no status change. I called Als.com again. Same conversation, but with an added twist. I was told to wait until after Als.com missed their delivery estimate and to call a 3rd time. It never got to that point, the day before estimated delivery Als cancelled my order due to a website error and inability to ship large items. Why does Als.com have items on their website they can't fulfil? They wasted 9 days of my time. Think twice before buying large or competitively priced items.

Knowingly sent me a defective product. Pair of Smith ski googles with the silicone strips on the inside of the band, for holding gripping the helmet. The silicone rubbed off with the lightest touch. I noticed as I returned the product that the return address on the original box was Als.com Returns - they sent me a pair that had already been returned. Also, no option for "defective product" or paid return label for the return shipment - will not shop with them again.

I ordered a bikini and received hiking boots. It was a huge ordeal trying to get my money back and process a refund. I tried them again a few months later for a jacket. It arrived with the security tag still attached. They told me to get a "big magnet" and take it off?!!!

Als.com sent us a defective product, I emailed them and they agreed to swap it out, i asked for details on how to return the product and about a month later and 4-5 emails later no response from Als.com. I then put a credit card hold on the transaction and low and behold the next day they contacted me playing confused as to why i would put the transaction on hold. Anyway we agreed to send them back the defective product and then lift the transaction block once it was replaced. We sent them the product back at our expense to package the product and after a over a month and a number of emails, no reply..... I called them today and they changed their mind against the good faith agreement we had come to so they basically tricked us in to sending the product back and now they weren't planning on sending a replacement. This company has terrible customer service and can not be trusted, all what we wanted was a product that worked! This was definitely not a miscommunication, the company ignores emails, only responds when the credit card transaction is put on hold and then they promise to fix the issue and then lied about it.

AL's does bad business. Order could not be fulfilled by the company... only 3 items out of 6 were sent. Their own mistakes are not my concern when prices are set and put online. I don't think they will last another 100 years in business the way customers are treated!!

I ordered a $500 snowboard. They charged my card then 4 days later I got an email stating it was out of stock and my order was cancelled. It took another 3 days to get my money back. It’s impossible to get ahold of anyone about your order. It really seemed like a scam to me! I would steer clear of this place!!