Als.comReviews of als.com

the merch and price were decent. they informed me about some kind of data hack...and, it takes like six acts ofsome god to get your account deleted. its shameful they treat you and your data this way. i wouldnt do business with them for these reasons. how is there not a way to delete your account..??

Ordered a pair of shoes on the morning of April 15th and my card was charged. In the very late evening of April 16th, my order was canceled because the item was out of stock. Disappointing, but the timeframe it took for the notification really stunk. Now the reason I'm writing this review is because today I received an update from Al's that my order information was accessed by a third party (read: hacked) and my personal information was leaked. Not only did I not receive the product ordered, but they are also using an insecure website to sell items. Avoid!

After waiting 3 weeks for my order I contacted them to ask for help, a replacement to be sent or a refund. They told me they couldn’t do that. Then I was told to just reach out to the post office myself and see why they could do… as though I ordered from the post office and not Al’s. I told them I didn’t plan on spending hours on the phone with a government agency and since they had my money, perhaps they should help me. No repsponse, no replacement, no refund as of yet… seems like a scam company

Got a worn pair of shoes with water damage and dirty soles. And shipping took forever. Do not waste your time.

I understand that shipping delays can occur—10 days in this case—and mistakes like receiving the wrong item can happen, I find it unacceptable to be asked to pay a higher price for a replacement. Moreover, I was offered a discount code, "alsvip24," purportedly as on time special compensation for the issues with my order. Upon investigation, I discovered that this code is a publicly available promotion that has been active for several months. This misleading practice is deceptive. I seldom leave negative feedback, but given this disappointing experience, I am compelled to leave this review.

I ordered one thing from these guys a few years ago. Three weeks ago they decided to start spamming me. An email a day ever since. unsubscribe doesn't work.

I ordered shoes in July, July 31st it shipped. My shoes were supposed to be delivered August 3rd. They were not. They got stuck in a shipping loop and send to Alaska. As of today, August 15th, I have yet to get me shoes and it still says "in transit" The company will not refund my money, or contact usps to file a claim. They just keep telling me to wait. I talked to USPS even said to file a claim. Terrible business to just keep saying "just wait, there's nothing we can do". How is it reasonable to expect someone keep waiting 2 weeks AFTER an item was SUPPOSED to be delivered? Honestly wouldn't recommend shopping here.

These guys are slick. I ordered a costa del mar keeper retainer and photo showed black with grey tag, what i received was black with a blue tag, on top of that i ordered an orange chums and receive a yellow one. Now been trying to get my total refund of 28.60 for weeks. Just got and email saying refunded seperatel for each item and total refund came up $8.99 short! BEWARE OF THIS BUSINESS, THEY RETURN DEPT. ARE HORRIBLE, SENT EMAILS ABOUT THIS ISSUE, NO RESPONSE....STAY AWAY PEOPLE.