Als.comReviews of als.com

I was very worried about placing an order because of the negative reviews, but I found that while this business is not perfect, it's 100% legitimate and functional. I had a question about an item (picture did not match description) and sent a message through the website and received a ticket number and a phone number in case I wanted to follow up on my issue. My question was ignored. Two days later, I called and they handled my question professionally. The operator didn't know the answer, but promised to have someone call back. They called back within an hour and also replied to my e-mail. They shipped faster than expected. I placed a large order and 20% of my order is delayed for some reason (hopefully it's just delayed and I will not have to file a complaint), but with the 80% of the order that did arrive very quickly, I am a very happy camper. While the CSR told me that someone would fix the item description to match the photo, they never fixed that issue. Also, one of the shoes I ordered was one half size smaller than what I ordered because someone put the wrong-sized shoe in the box! But it's still a good fit, so I'm not complaining about it. It's not a perfect business, but they're trying and I didn't get a sense they're scamming anyone.

Ordered a Specialized Tactic 4 on 6/24 with a great deal ( 50% off a 120$ helmet) and used a promo code to take the tax off. Came out to 60$ shipped!! I don't know why Als has these reviews on here but I haven't had any problems so far. Ordering another Specialized helmet for a family member and well on a amazing deal.

I actually had a really great experience with Al’s. I ordered a sleeping bag at a nice discount and they were prompt in shipping it out and replying to my emailed questions. When my package was returned by FedEx (I didn’t pick it up from the office in time…), it was no hassle at all to get Al’s to resend it via USPS. Would definitely order from here again.

Fast shipping and free over $50. My return was credited within 2-3 days. Als.com is doing great lately.

5 STARS! First time buyer from Als and couldn't be happier. I had looked for a specific Patagonia jacket that was on sale in certain color/sizes, and Als delivered! I got a great price, and fast shipping. Jacket brand new as offered, and couldn't be happier. Highly recommend!

I had an issue with a pair of ski boots that I ordered from them and I feel like they went above and beyond to make it right. Sent me a refund and a pretty solid discount code for my next order. I've ordered a few things from them at this point. Most recently, a carbon fiber airbag cylinder with a 20% discount code which was the cheapest I could find it anywhere.

I've been shopping with Al's a few times per year for about 6 years now and have had nothing but good experiences, from products I was looking for, at the best prices, and fast shipping. Today I experienced fantastic customer. A product I had just ordered dropped in price. I called on a Saturday morning and the customer service rep quickly and professionally refunded the difference to my credit card. Fantastic!

i bought a sleeping mat for camping online. didn't like it, went over 30 day return date, called customer service. they picked up in a minute. process the return in another minute. cost me $9.95 but it's not their fault I didn't like the item. First time shopping there. Would do again.