Jerry K.
Card Charged...Item Not In Stock...Cancelled
Ordered a sweatshirt. My card was charged. 5 days later, I emailed asking for an update. They didn't respond to my email directly but they did cancel my order. Said the item wasn't in stock.

Top outdoor gear and footwear from The North Face, Under Armour, Black Diamond, Mountain Hardwear, Smith, Patagonia, Kuhl, Arc'Teryx, and MSR. Free shipping on every order over $45 and no hassle returns!
Als.com (als.com) has 439 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 54 reviews with 1 star · Clear filters
Jerry K.
Ordered a sweatshirt. My card was charged. 5 days later, I emailed asking for an update. They didn't respond to my email directly but they did cancel my order. Said the item wasn't in stock.
J M.
Purchase a Nike crewneck on 2/7/26 they charged my credit card same date no emails received when item was going to ship and then an email received from them on 02/13/26 that my order was cancelled 😡 due to it being out of stock!!!! This company is a complete SCAM!!!!!!
Marie Janko C.
I ordered rain pants for Christmas - they sent the package out with the wrong address - it got shipped back to them and they have REFUSED TO SHIP IT BACK OUT TO ME WITH THE CORRECT ADDRESS. I have have called them 4 times - they quickly want to get me off the phone - I have emailed them, they say they are going to reship but never did.
customer
I paid for a 2026 ski model (Elan Ripstick 96, 2026) and they shipped the 2024 model. First time buyer. How to trust them a second time ? Date: Nov 2025
Roy K.
AVOID! Won’t honor the prices listed on their website. Dishonest company. Buy elsewhere.
Gilberto C.
I will never shop with this company again. Loaded with email excuses to not honor their sales. Make you a favor and don’t buy from them.
MICHAEL W.
Their website lists product 50% off just to get you on their mailing system. When it comes time to fulfill the order they cancel it due to "inventory issues". All the time you are inundated with emails. Avoid Al's at all cost
N O.
Never shopping with these weasels again! I purchased two shirts bran new and they came damaged: one frayed and the other with faded patches. The shirt came in a bag crumpled up. I knew the sale price was too good to be true.