AlpinestarsReviews of alpinestars.com

Terrible customer service – missing items and damaged order (Order: AE20202745) I received my order split into two shipments. One box was completely empty, and the other arrived heavily damaged. I contacted customer support immediately with photos and details. After an initial reply from an AI, communication stopped completely. I have tried following up via email, but I have been left without any updates regarding my refund for the missing items or a return label for the damaged package. I am traveling abroad in a few days and need this resolved immediately. Leaving a customer with a package worth over €600 with missing items and no response for days is unacceptable. I expect an immediate resolution and refund.

Devolución rápida y sin problemas.. El producto era excelente pero el color no coincidía con el de la pagina web.

Bought 6 or so mens caps, one of which developed an odd defect in the short time of ownership. When contacting customer service, I found there returns policy long winded, and with return costs. Due to my experience, I won't be buying anymore caps, or recommending the company. The purchase was made in 2026.

Tutto ok. Ottimo !

Merce arrivata con difetti evidenti (gomitiera con silicone antiscivolo rivolto verso l'esterno, una corretta ed una errata). Tempi di risposta lunghissimi per aver conferma del reso, mi hanno dato un buono del 15%. Al riordino di un nuovo articolo in sostituzione atteso 15 giorni per spedizione e sbagliano indirizzo, tempi lunghissimi per informazioni e risposte. Alla fine vengo contattato dal corriere che riesce a consegnare un mese dopo l'ordine. La pecca maggiore è la lentezza nelle risposte.

Exelent fast feedback and customer service

Tutto bene velocissimi e tutto intuitivo.

Been a customer for over 20 years with all the latest equipment... sent 4 emails regarding quality and no replys .. you have lost a loyal customer ... dont buy anything g quality control are on meth !