Alpine Home Air Products Reviews | Read Customer Reviews of alpinehomeair.com

Alpine Home Air Products Reviews | Read Customer Reviews of alpinehomeair.com

Alpine Home Air Products reviews

163 approved reviews, newest moderated first

Mark P.
Sep 21, 2026
the rep i talked to was very helpful at…
the rep i talked to was very helpful at what i was doing ! helped me set up my package with what i needed & good tech service very helpful !! highly recommend alpine products ! thanks
Response from Alpine Home Air ProductsSep 23, 2026
It’s great to hear our team took the time to understand what you needed and helped put together the right package for your project. We’re grateful for your recommendation and for choosing Alpine! – Alpine Home Air Products
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Joe C.
Sep 21, 2026
Friendly and easy to work with
Friendly and easy to work with. I've bought several units. All has been good quality. Happy with the company
Response from Alpine Home Air ProductsSep 23, 2026
It’s especially rewarding to hear from a returning customer who has trusted Alpine for several purchases. We’re glad the quality and experience have consistently served you well. – The Team at Alpine
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James W.
Sep 20, 2026
Great customer service and…
Great customer service and communication, from ordering to day of delivery.
Response from Alpine Home Air ProductsSep 23, 2026
Clear communication throughout an order makes such a difference, and we’re glad our team kept you informed from purchase through delivery. Thank you for choosing Alpine! – The Alpine Team
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James S.
Sep 20, 2026
Great Customer service
Great Customer service , Great products . The sales dept. is very helpful as the knowledgeable staff is top notch. I was extremely happy with my purchase from Alpine home air and would highly recommend looking into Alpine Home air products for your next purchase.
Response from Alpine Home Air ProductsSep 23, 2026
Knowing our sales team’s product knowledge helped make your purchase such a positive experience is wonderful to hear. We’re grateful for your confidence in Alpine and would be glad to help again when you’re ready for your next project! – Alpine Home Air Products
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Alberto
Sep 20, 2026
Terrible unit
Terrible unit. I would not buy again and wouldn’t recommend this unit to anyone. They were delivered with thermostats that didn’t work and then recommended new thermostats and rewiring with new wires. The rewiring required breaking into sheet rock and they still didn’t work. Then I was charged for newer thermostats that worked but once again I had to pay for someone to come and install them and repair the walls. Even after it worked it didnt blow air hard at all even on the highest setting. Never again!!!
Response from Alpine Home Air ProductsSep 24, 2026
Thank you for taking the time to share your experience. After the added wiring, repairs to the walls, and repeated work on the controls, it is discouraging to have the controls working but still lack the airflow you expected. We can see why this has shaken your confidence in the system. The system was purchased in 2022, and its service history includes installation and refrigerant concerns as well as wall-control issues which were first reported in June 2025. To date, it does not appear as though we have established the cause of the current airflow concern. Our Technical Support Management Team will be reaching out to offer further assistance. – The Team at Alpine
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Rick
Sep 19, 2026
Great customer service
Great customer service
Response from Alpine Home Air ProductsSep 23, 2026
It’s great to know our team provided the level of service you were looking for. We appreciate you choosing Alpine! – The Team at Alpine
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Tom B.
Sep 19, 2026
The system seems to be doing well and i…
The system seems to be doing well and i did call support a couple of times during installation to make sure I was doing things correctly. I also called and sent pictures of the mounting stand. The holes didn't line up right for the unit i had. I had to drill out 2 more holes. No one ever called me back. So maybe I should given it a 2 star. I make my living doing good work but also having great customer service. I expect the same with who i do business with.
Response from Alpine Home Air ProductsSep 23, 2026
We’re glad to hear the system has been performing well, but we apologize that the photos you sent regarding the mounting stand were overlooked and that you did not receive the follow-up you expected. That does not reflect the level of service our customers have come to expect from Alpine. We sincerely appreciate you sharing your experience, as it helps us identify where we can improve the customer experience moving forward. A member of our Technical Support Management Team will be reaching out to connect with you directly. – The Team at Alpine
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Joe L.
Sep 19, 2026
Very good overall experience
Salesman was very knowledgeable and helpful.He also went out of his way to make sure I received the product as scheduled when an issue came up with shipping.Pricing was good for a quality product.
Response from Alpine Home Air ProductsSep 23, 2026
We’re pleased that both the installation and your experience with Alpine were straightforward and helpful. Knowing you felt well informed and confident enough to recommend us is especially appreciated. – The Team at Alpine
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