Alpine Home Air ProductsReviews of alpinehomeair.com

Was running R-410 18K condenser and two 12K heads. Had to replace my outdoor condenser unit due to compressor failure. While new R-410 compressor part would have been covered under my warranty, and was available, the installation would cost more than a whole new condenser, plus I still would have had to pay ~$200 shipping. I therefore decided to just replace the whole condenser (18K), however, I could not replace with like for like because R-410 refrigerant items are already almost complete sold out due to change to R-454B, and 18K unit unavailable. Frustrating. I realize that the refrigerant change is out of Alpines control, just wish that had kept more stock. I was able to purchase one of the last available R-410 condensers in a larger size (36K) and add an additional head unit and expand my system to now to have three 12k heads. My gripe and reason for 2 stars is that they will not provide typical warranty for my brand new items because 2 of the 3 indoor head units are not brand new, even though the new head unit is the exact same model as the older two. I will say their tech support team has been very good at helping troubleshoot when I was trying to diagnose the bad compressor, I would give the tech team 5. Unfortunately, I would give Alpine Air as a whole though a 2 star review due to the warranty issue.

Cheap, unreliable, unsupported. Save money on a BlueRidge mini-split heat pump for $2k with $1k technician install, but eventually you pay a lot more! I purchased numerous units, but all fail. When we diagnosed a pressure switch was bad, they replaced the $20 part free, but refused to discuss the $2k charge to discharge and recharge the refrigerant, even though it is the factory's fault. Unrelated technicians say the factory-flared line sets are junk. The refrigerant pressure never holds, so we always see the dreaded error P6, pressure problem, but you need a technician to look at the outdoor circuit panel to find the error code there and measure the detailed electronics. Usually it needs additional refrigerant, seems like internal leaks. Maybe try Senville with high online reviews!