Alpine Home Air ProductsReviews of alpinehomeair.com

The upfront sales experience was great. The sales rep answered my many questions over a period of a couple weeks, sometimes having to forward them to the tech support side. Once I was confident I had the right components, it was well packed on two pallets and arrived in short time. By 10/09/26 I had the furnace installed, which included quite a bit of duct rework and a complete rerouting of the gas and electric lines. I'm impressed so far with the two stage gas furnace. Next I began the install of the A/C compressor. I opened the control box only to find the filter/dryer was missing the cap on one end. I called tech support to verify that it was unusable and he agreed to send a new one. But they had no stock and it had to come from the factory with a delivery estimate of 7-10 days. I thought about just ordering one online, but the warranty states that any repair parts must be OEM. On 10/20/26, I went online to check on the filter/dryer order and it showed the unit might get to Alpine by 10/23/26 but then might take until 11/16/26 to get to my house! I am startled that such a simple, standard part can take a month to get! I explained the situation to their chatbot and was told to call tech support. The tech support guy just said there's nothing he could do. Not a single "I'm sorry", not an offer to expedite shipping, not an alternate part - nothing. So I said "if I get my own replacement part, will you still honor the warranty?" and he assured me he would. So I've spent another $51 to get a Sporlan filter/dryer that will be here 10/21/26 and I can finish the install and have it inspected. During the search for a replacement filter/dryer, I found that the Sanhua unit that came in the original shipment is a discontinued model. Perhaps this has contributed to the delays but that's not my problem. If this is typical customer service from Alpine, it looks like I've made a huge mistake. Update - the Tech Supt Mgr called me directly to explain the delays and apologize for the way it was communicated to me. He also immediately reimbursed me for the part I purchased and the time I spent on it noted that this case will be added to the training material for the tech support folks. That was the ideal response given the circumstances. I wish it hadn't come to this but I have to give them credit for a great cleanup effort. I'll ding them one star only because of this incident. But I'll also add that my 10 or so other interactions with them get 5 stars.

Customer service was good. They helped me pick an appropriate furnace for my house to replace my existing aged and damaged furnace. The whole process was relatively seamless. Shipping was quick, there was a little damage to the fins on the heat exchanger, but I combed those out. There was no evidence of damage to the outside of the unit or the box itself. This is something that might have happened during manufacture. One thing that I would improve is the list of local companies that agreed to do an install. Several of these companies had no idea what I was talking about, and stated that they did not do installs on equipment that they did not also furnish. The one company I did find offered to do the install of a furnace for about twice the cost of the furnace itself. That was somewhat disappointing.

Nothing special. Delivery arrived expeditiously and as requested.

Everything was fine except for a shortcoming in the delivery information. I was told that delivery to my garage was not available because I have a stone driveway. I was told that the only delivery available would be liftgate delivery to the curb out front. Based on that conversation, I had to arrange for someone to be here during a five hour delivery window. I had to do that to get the furnace from the curb , back around to the rear of the house and into my garage. Delivery was finally made at the very end of the five hour window. Then the driver asks where I would like the furnace dropped. I told him I was informed.I had to take delivery at the street. He said he had an electric pallet "jack" and could walk the pallet to the back where I wanted it. I wasted the cost of having the guy available to move the furnace after delivery. I realize that there may be too many variables for you to keep track of exactly what kind of service the final delivery person may be able to provide.

Good customer service except the situation after delivery. Someone should've called me after the installation/delivery to find out how the system perform!

Easy to talk to , tech is quick and reliable, products doing good so far

The system seems to be doing well and i did call support a couple of times during installation to make sure I was doing things correctly. I also called and sent pictures of the mounting stand. The holes didn't line up right for the unit i had. I had to drill out 2 more holes. No one ever called me back. So maybe I should given it a 2 star. I make my living doing good work but also having great customer service. I expect the same with who i do business with.

I ordered a unit that you had on sale, only to find out that it was on back order and wouldn't receive it for almost 20 days. This totally messed my project and put me behind schedule.